Digital Risk is the largest outsourcing provider to the mortgage banking industry. Focusing on Making Mortgages Safe by using advanced risk analytics, the company is focused on restoring stability to the mortgage industry. Being the leader in end to end mortgage fulfillment, quality control, valuations and due diligence can only be accomplished with a commitment to provide the highest level of care for our most valuable asset, our people. Connecting and growing our team members rests on three pillars:

• Designing a supportive, winning team culture that provides stability and financially rewards strong performance
• Providing opportunities for personal and professional development
• Committing to innovation and technology in order to remain an essential service provider for the industries we support

So whether you are looking for personal career advancement or to be the best at what you to, you will find a home at Digital Risk.

The Rapid Response Team (RRT) will provide comprehensive service to the Home Equity customer. The Rapid Response (RR) Call Center Representative assists applicants with different stages of the loan application process. This will include customer change in circumstances such as rate or product changes. The idea candidate would deliver the best quality customer experience while enthusiastically engaging the Home Equity customer.

This position requires the employee to become licensed as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (‘Registry’) and obtain a unique identifier from the Registry before engaging in mortgage loan origination activities, to maintain and renew licensing on an annual basis, to update licensing information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and company policies and procedures.

Essential Duties and Responsibilities

•Drive Customer Delight

•Conduct outbound and inbound mortgage customer service calls from a call center environment

•Via phone, process residential loan applications according to established company and regulatory guidelines with specific attention to compliance and loan quality

•Send, receive and review application and disclosure packages from borrowers

•Meet Service Level Agreements

•Utilize systems for registering high quality loans

•Understand and articulate financial calculations and current rate/pricing

•Use excellent follow-up skills

•Partner with operations teams to ensure the seamless transfers

•2-5 years prior retail mortgage industry sales or finance experience preferred

•Experience originating conventional, agency and/or FHA loans preferred

•Call center or telemarketing experience preferred

•Associate’s Degree preferred Certifications, Licenses, and/or Registration Requirements New hires must successfully apply for and pass the national and five (5) state mortgage licensing exams per federal and state loan origination regulations during the initial training period unless already licensed. Pre-licensing and continuing education will need to be completed where applicable.

Digital Risk is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization