Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.

Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job Summary –

· Customer facing services for a Region or specific Country. Telephone and email support for any inquiries from Customers or internal teams. Processing customer´s purchase order process and their accurate follow up. Day-to-day support activities and transactions for Indigo and non-Indigo areas, which could be any or all the following examples: Order management, training coordination, quoting, crediting, managing returns & replacements, administration and log relocations, cancellations, and Customer disputes.

Years of experience needed 2–3

Technical Skills:

· Professional demeanor, initiative to work independently, but also ability to accept and follow instructions.

· Fluently communicate in English and Spanish

· Work closely with internal teams to identify system requirements

· High level of communication in general

· Able to meet client needs and offer the best solution.

· Sensitive communication

· Achievement of process knowledge and ongoing education based on implementation of transformational initiatives

· Case documentation within assigned systems or platforms as per business requires

· Achievement of Specific Schedules for coverage of assigned activities

· Proficiency at Microsoft Office and Internet Browsers

· Meeting Regional guidelines for achieving any legal requirements related to Quoting, Ordering, Post-Ordering and Invoicing matters

· Following company's guidance on resolving basic system connectivity issues

· Achievement of Key Performance Indicators as per activity assigned and as business demands in a timely manner and with high quality

Certifications Needed:

· Bachelor’s degree in finance, Business, Economics, Industrial Engineering or equivalent.

Hybrid Position

$14,000 Pesos per Month