Customer Service Hiring Event! December 5th, 2019

  • 660 Century Point, Lake Mary, FL 32746, USA
  • Full-time

Company Description

Who We Are:

Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.

Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.

What We Offer:

  • A career not a job as 90% of management team promoted internally

  • Access to senior leadership--your voice matters

  • Excellent pay and benefits

  • Diversified company, thus positioned for the long run and all economic conditions

  • Comprehensive training and professional development

  • Fun and relaxed atmosphere of camaraderie and creativity

Job Description

Position Overview:
Provides customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance coverage and identifying uninsured loans.

Event Overview:
Customer Service Professionals Career Fair
When: Monday and Tuesday (25th and 26th November) 10:00 AM to 3:00 PM
Where: 660 Century Point, Lake Mary, FL 32746
*Please bring a copy of your resume*

Who We Are Seeking: The below listed call center professionals
Call Center Representatives with the following skills...
Must have at least a High School diploma or GED.
Must be able to type at 25 WPM with 92% accuracy.
Must have intermediate to advanced computer skills to include MS Word and MS Excel.

Benefits of Joining Digital Risk a Mphasis Company:

  • $11 Hourly Pay

  • Medical benefits for Full time Employees

  • Weekly Pay

  • Weekends off

  • Set Schedule Monday through Friday from 9:00am to 6:00pm

  • Nine hour schedule, which includes two 15 minutes paid break and 1 hour unpaid Lunch break

  • Paid Time off

  • Paid Reserved Holidays

  • Employee discounts

  • Employee friendly culture, etc

  • Growth potential and opportunities

  • Training

    Responsibilities and Duties

  • Resolves inbound calls regarding property damages, routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account’s history file.

  • Responsible for meeting or exceeding quality and productivity expectations to ensure customer satisfaction.

  • Handles most complex calls with minimal assistance. Provides assistance in and/or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction.

  • Basic Data Entry


  • MUST have at least a High School diploma or GED.

  • collections, telemarketing or related experience in insurance or banking environment.

  • Professional and courteous in all interactions with clients and staff.

  • Flexible with work timings and week off.

  • Must be able to type at 25 WPM with 92% accuracy.

  • Must have intermediate to advanced computer skills to include MS Word and MS Excel.

  • Strong organizational and attention to detail skills.

  • Strong verbal and written communication skills.

  • Able to demonstrate a high level of attention to detail and accuracy.

  • Able to multi-task and be adaptable to change.

  • Must be able to meet department expectations, handle repetitive work, and work overtime as required.

  • Must be able to sit for long periods of time while entering data or performing other sedentary duties.

Additional Information

All your information will be kept confidential according to EEO guidelines.