Customer Service and Retention Representative

  • Monrovia, CA
  • Part-time

Company Description

With a full suite of multi-platform editorial and advertising products, Southern California News Group (SCNG) is one of the most powerful and influential media companies in Southern California. Our family of eleven (11) daily newspapers, associated websites, social media channels, multiple weekly newspapers and magazines and creative marketing services forms a powerful communications tool that can drive your company’s message home in America’s 2nd largest market. We are an extensive, integrated network of local brands that attract local audiences in markets that matter.

SCNG is owned by Digital First Media (DFM), headquartered in Denver, CO.  DFM reaches 57 million Americans each month through more than 800 multi-platform products across 18 states.

Job Description

Do you have exceptional verbal and written communication skills? Are you a dynamic personality with the unique ability to serve, save and retain customers? Then we would like to speak with you.

 Part-Time - Monday-Friday - Weekends - Holidays - Evenings

The Southern California News Group is looking for experienced, highly successful, self-motivated, and reliable individuals who care for our subscribers as an ambassador for our company. This key position will provide solutions to customer needs by promoting the value of the Southern California Newspaper Groups 11 publications. SCNG Representatives will place a high priority on customer satisfaction and will handle and resolve product, billing and service inquiries via phone, email, live chat and face to face interactions. 


You are motivated and driven, you like taking on challenges, finding creative solutions, helping people, helping yourself, you have a sense of humor, you like to have fun – and you think on your feet!

Bilingual a plus

Additional Information

Southern California News Group is an equal opportunity employer who support a diverse workforce. We offer 401(K) plan and more. This is a part time position paying minimum wage.  Learn more about us by visiting us at