About Digital Divide Data (DDD)

Digital Divide Data (DDD) is a US-based non-profit, mission-driven enterprise with the goal of using technology and digital skills to bridge the divide between economically and socially marginalized youth and employment opportunities that lead to a sustainable and viable future. DDD identifies talented but underserved youth in Africa and Asia (Kenya, Cambodia, and Laos are the main centers) to enter formal employment, undergo professional training and skills development, and pursue tertiary education. Our headquarters are in New York, and we have over 1,500 employees across our operations in Kenya, Cambodia, and Laos.

Purpose of the role

This role will join the DDD Nairobi IT team and serve as an Officer of IT department. This position's main jobs are to maintain information technology strategies, research and implement technological strategic solutions. The Office of IT will play a key role in advising and assisting the management team in monitoring and maintaining computer systems and networks.

Deliver on-time and uninterrupted IT performance:

• Direct and lead IT function to successfully deliver smooth uptime IT performance to support DDD business up and running.
• Optimize DDD's existing IT best practices and drive IT process improvements
• Provide regular and on-time accurate IT performance dashboard to senior management.

Provide people and technical thought leadership to IT staff:

• Plan, Monitor, manage IT network of NBO.
• Create environment in IT department where people are engaged and open.

Collaborate and partner with other functions:

• Work with Production Manager, ensure that IT supports the production work in tasks as needed, including maintenance and support of all equipment.
• Work closely with Project Managers in planning IT capacity including network, servers, and storage spaces.
• Work with HR Department in designing training curriculum for improving employees and volunteers with IT skills.
• Regularly check the quality of computer, software, hardware, network and other office equipment and manage the replacement and upgrade strategy.
• Manage the organization’s help desk
• Work closely with Finance Department in updating PPE and tracking IT licenses.
• Support marketing in handling donated IT equipment and software.
• Control major facility components such as generators and fire suppression equipment.

• Bachelor’s degree in some form of Computer Engineering discipline
• Extensive knowledge of IT systems is required, CCNA is a plus
• Minimum 5 years experience leading IT department
• Should have a strong understanding of IT infrastructure, Configurations, VPN. load balancing
• Should be well versed with cloud infrastructure, AWS, ISP- P2P, Internet leased lines, Configuring and optimizing systems Knowledge of Storage, UPS Monitoring tools, Configuration of firewalls, Wi-Fi, operating systems & version tools, Server configuration and upgradation and management. Implementing Security Policies, Managing local LAN / WAN infra. Strong exposure to switches/routers. Understanding of implementing affecting load balancing, understanding of VM and remote monitoring.
• Should be well versed with the certification of ISO 270001, SOC 2, and VAPT.
• Very good interpersonal skills
• Good written and spoken English
• Able to work under pressure

Preferable Attributes:

• Experience or any interest in machine learning and AI services including training data services, computer vision, and AWS Cloud is an advantage.
• Knowledge of solution development through software and/or automation is a plus.
• Be passionate in social business

To apply for this position, submit your CV and a cover letter detailing your experience, qualifications, and interest in joining Digital Divide Data in Kenya on or before 31st Oct 2023

Digital Divide Data is an equal opportunity employer, and we encourage candidates from all backgrounds and experiences to apply. We are committed to creating a diverse and inclusive work environment where everyone has the opportunity to thrive and succeed.