About Digital Divide Data (DDD)

Digital Divide Data (DDD) is a US-based non-profit, mission-driven enterprise with the goal of using technology and digital skills to bridge the divide between economically and socially marginalized youth and employment opportunities that lead to a sustainable and viable future. DDD identifies talented but underserved youth in Africa and Asia (Kenya, Cambodia, and Laos are the main centers) to enter formal employment, undergo professional training and skills development, and pursue tertiary education. Our headquarters are in New York, and we have over 1,500 employees across our operations in Kenya, Cambodia, and Laos.

Purpose of the role

This position's main jobs are to maintain information technology strategies by managing staff; researching and implementing technological strategic solutions. The Manager of IT will play a key role in advising and assisting the management team.

Deliver on-time and uninterrupted IT performance:

• Has full responsibility of IT operations on daily and regular basis.
• Direct and lead IT function to successfully deliver smooth uptime IT performance to support DDD business up and running.
• Optimize DDD existing IT best practices and drive IT process improvements
• Take ownership and leadership around IT infrastructure and security, business continuity and disaster recovery.
• Provide regular and on-time accurate IT performance dashboard to senior management.

Provide people and technical thought leadership to IT staff:

• Plan, Monitor, manage and lead IT department including hiring, budgeting, cost controlling, on the job training, coaching, motivating and managing people’s performance.
• Create environment in IT department where people are engaged and open.

Lead by example

• Provide leadership and maintain company culture and values, ethical and legal practices and service levels.

Collaborate and Partner with other functions:

• Work with Production Manager, ensure that IT supports the production work in tasks as needed, including maintenance and support of all equipment.
• Work closely with Project Managers in planning IT capacity including network, servers, and storage spaces.
• Work with HR Department in designing training curriculum for improving employees and volunteers with IT skills.
• Regularly check the quality of computer, software, hardware, network and other office equipment and manage the replacement and upgrade strategy.
• Manage the organization’s help desk
• Work closely with Finance Department in updating PPE and tracking IT licenses.
• Support marketing in handling donated IT equipment and software.
• Control major facility components such as generators and fire suppression equipment.

• Bachelor’s degree in some form of Computer Engineering discipline
• Extensive knowledge of IT systems  required, CCNA is a plus
• Minimum 5 years experience in IT department
• Management skills in delegation, follow-up, monitoring, and evaluation of the IT department
• Very good interpersonal skills
• Good written and spoken English
• Able to work under pressure
• Be a ‘change agent’ in using technology, tools, and processes to increase competitive advantages.
• Should have a strong understanding of IT infrastructure,      Configurations, and VPN. load balancing
• Should be well versed with cloud infrastructure, AWS, ISP- P2P, Internet leased lines, Configuring and optimizing systems Knowledge of Storage, UPS Monitoring tools, Configuration of firewalls, Wi-Fi, operating systems & version tools, Server configuration and upgradation and management. Implementing Security Policies, Managing local LAN / WAN infra. Strong exposure of switches/routers. Understanding for implementing effecting load balancing, understanding of VM and remote monitoring.
• Should be well versed with the certification of ISO 270001, SOC 2, and VAPT.

Preferable Attributes:

• 3+ years in an IT managerial role in an IT Company or any form of Business Processing Outsourcing environment.
• Experience or any in interest in machine learning and AI services including training data services, computer vision, and AWS Cloud is an advantage.
• Knowledge of solution development through software and/or automation is a plus.
• Be passionate about social business

To apply for this position, submit your CV and a cover letter detailing your experience, qualifications, and interest in joining Digital Divide Data in Kenya on or before 30th January 2024

Digital Divide Data is an equal opportunity employer, and we encourage candidates from all backgrounds and experiences to apply. We are committed to creating a diverse and inclusive work environment where everyone has the opportunity to thrive and succeed.