About Digital Divide Data (DDD)

Digital Divide Data (DDD) is a US-based non-profit, mission-driven enterprise with the goal of using technology and digital skills to bridge the divide between economically and socially marginalized youth and employment opportunities that lead to a sustainable and viable future. DDD identifies talented but underserved youth in Africa and Asia (Kenya, Cambodia, and Laos are the main centers) to enter formal employment, undergo professional training and skills development, and pursue tertiary education. Our headquarters are in New York, and we have over 1,500 employees across our operations in Kenya, Cambodia, and Laos.

An attachment opportunity in Information Technology Support is available at the Digital Divide Data for a passionate, tech-savvy and dependable student. DDD is a non-profit organization with a small team of dedicated professionals working to support the business achieve its social and financial goals.

This attachment offers practical work experience, an introduction to Windows desktop support and an opportunity to gain experience with the technical operations. This attachment will involve challenging opportunities, real technical projects, and interaction with staff. This is a great opportunity to gain hands-on experience in the computer field. If you have exceptional customer service skills, are highly dependable and enjoy being the one that everyone comes to for computer technical help, then we are looking for you.

The IT Associate will provide direct technical assistance and support to DDD staff for network, hardware, and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

Essential Job Duties/Responsibilities:

• Respond to user requests for service, troubleshoot problems and help develop solutions.

• Support PC hardware components, desktop operating system software, and application software.

• Perform minor repairs to equipment and arrange for other servicing needs.

• Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.

• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.

• Monitor backup systems and procedures to ensure data security.

• Record activities, solutions and other responses to request for service.

• Assist in maintaining inventory records and documentation for equipment.

• Contribute to DDD’s technical documentation and participate in policy, procedure, and standards development.

• Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.

• Ongoing College students seeking for attachment and are eager to learn
• Graduates who are looking for an opportunity to gain hands-on experience in the computer field.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If interested kindly submit your application on or before 28th March 2023.