As the recognized founder of the global “impact sourcing” industry, DDD transforms lives through running a socially responsible BPO firm. Our mission is to run sustainable training and employment programs that provide a path to lifelong opportunity. We have an engaged, motivated workforce of over 1,500 people that allows our clients to be more efficient and globally competitive. From a small data entry operation in Cambodia founded in 2001, Laos in 2003 and Kenya in 2011, the company now offers a wide range of digital content and technology services. DDD is the largest technology-related employer in Cambodia, Laos and Kenya.

For nearly two decades, DDD has provided content, data, and technology services to world’s leading organizations and enterprises, including universities and research institutions, cultural heritage organizations, nonprofits and NGOs, and commercial enterprises. DDD’s unique Impact Sourcing model has developed a growing network of young professionals and propelled thousands of families out of poverty.

We are seeking a People and Impact Manager with an entrepreneurial mindset to join our global impact team to expand and scale workforce development initiatives. This position reports to both the Managing Director, Africa and the Head of Global Impact, and holds both strategic and tactical roles in guiding the HR in the day-to-day operations as well as HR related projects. This position will also support the Social Impact team with expanding and scaling workforce development initiatives.

What you will do

People Operations Management

• Lead and elevate the local HR team members through coaching, problem solving and making tough decisions that affect DDD’s business.
• Coordinate with the senior management and teams on implementing professional development program
• Lead culture initiatives and coordinate with senior management and teams on their implementation
• Support the management team in decision making by developing and managing insightful and meaningful reports/statistics.
• Establish and oversee the HR budget
• Review and guide the team on HR processes improvement to support business effectiveness

Impact Management

• Team formation
  • Plan and lead the execution to deliver results of the existing and new impact program
  • Hire, train and set up team members necessary to support the program.
• Program Alumni
  • Manage activities to maintain and improve DDD alumni network.
• Reporting
  • Produce periodical progress and on-demand report to senior management team.
  • Be in charge of reports to donor/impact investors.
  • Participate in semi-annual donor/investor conference calls
• Public Relations
  • Represent and promote DDD to the public including government officials, donors, partners and employers.
  • Organize different events to promote and increase public awareness of DDD

• Bachelor's degree in Human Resources, Business Administration, Strategic Management or related field required
• 7+ years’ work experience- 3 of which should be in design and implementation of impact management
• Familiarity with the social impact sector- especially working with the youth.
• 4+ years’ experience in forming and managing teams
• Prior experience of working with charities or social businesses will be an added advantage
• A business acumen with a strategic ability
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to influence and engage others to ensure cross-functional delivery happens
• A desire & willingness to take on new challenges & learn new skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If interested kindly submit your application on or before 15th December 2021.