DIAMOND RESORTS™ OFFERS:

• Competitive Compensation
• Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
• Resort Privilege Program (eligibility for travel discounts)
• Industry Leading Training Program
• Real Opportunities for Growth!

JOB SUMMARY 

Under supervision, the Hotel Reservations Specialist is responsible for providing exceptional customer service to hotel guests through phone and email interactions, processing various reservation and payment transactions, and providing general information and assistance to maximize guest enjoyment of their Diamond Resorts vacation experience. 

ESSENTIAL JOB FUNCTIONS

• Services a large volume of inbound and outbound calls and emails from hotel guests, and processes various transactions in the reservations system and other systems with accuracy and attention to detail per established policies and procedures, delivering exceptional customer service in a friendly, personalized manner.
• Provides accurate, comprehensive information about Diamond Resorts properties, products, and services; and proactively offers resort recommendations and various products and services to enhance guests' vacation experience.  Uses personalized discovery and conversion techniques to maximize transactions that generate company revenue and guest satisfaction.
• Maintains knowledge of and follows customer information and data security processes at all times.
• Responds to Owner emails and requests for call-backs within established response time standards.
• Takes personal ownership to resolve issues and/or complaints by thoroughly researching the issue, identifying solution options, escalating to a Supervisor as applicable per established policies and procedures, and following up to ensure resolution is implemented in a timely manner.
• Embraces all Quality Assurance standards, and willingly accepts ongoing feedback and coaching to meet and/or exceed established Quality Assurance standards consistently on an ongoing basis.
• Maintains and expands job knowledge and skill development by actively participating in departmental and Company training programs and educational opportunities.
• Proactively participates in team meetings and feedback sessions.
• Proactively advises Supervisor of issues with computer equipment, reservations system, phone system, and other systems immediately in order to support maximum efficiency and productivity.
• Follows call adherence standards and manages time effectively for maximum efficiency and productivity.

EDUCATION

• High School Diploma or equivalent.

EXPERIENCE

• No prior experience or training required.
• No supervisory experience required.

Apply Today!

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