Diamond Kinetics enhances the games of baseball and softball by creating engaging experiences that help players improve and also have fun.  We are the market leader in mobile motion technology and information that enables player development, superior equipment fitting, objective scouting and recruiting, and engagement-driven entertainment.  We do this leveraging an exclusive license to issued patents from the University of Michigan and the University of Pittsburgh, deep technical expertise, key strategic partnerships and our love for the game.

Diamond Kinetics is a fast-paced, performance-driven company where responsibility comes fast and exceeding expectations is the expectation.  The work is challenging but exciting, especially for those who love sports.  We believe in stretching for growth as a company, and as professionals, and seek competitive, self-motivated people as teammates who do the same

Is this you?

You know baseball and you know how quickly it is changing. You played competitively and still have a desire to be around the game, just in a different way. You enjoy the challenge of generating step-change growth, with limited resources, in very dynamic markets. You are competitive, hate losing, and your mantra is “do whatever it takes”. You are a quick learner and if someone tells you that "you can't" you smile and take that as a challenge to prove them wrong.

Job Function and Purpose

The Business Development Coordinator supports customer acquisition, ensures customer success and assists in revenue generation by identifying, opening, activating and supporting business relationships with customers and regional partners.

Success in this role is defined by identifying and qualifying leads, building prospect relationships quickly, supporting Business Development Managers in securing new business and ensuring customer success after the sale. The role requires a skilled balance of “hunter” and “farmer”.

Key Responsibilities

Research, Prioritize and Engage Customer Prospect

• Identify key decision makers and proactively engage to open a business dialogue with Business Development Manager
• Vet and qualify in-bound customer leads, transferring to the appropriate Business Development Manager
• Effectively utilize a broad range of technology to assist in engagement (phone, email, social, video, web meeting, webinars, etc.)
• Engage potential and current customers face-to-face as appropriate in surrounding geographic area

Develop and Maintain Strong Relationships

• Build relationships remotely with a wide range of customer prospects and influencers
• Open “doors” effectively, efficiently and professionally
• Establish high levels personal and company credibility 
• Quickly convert relationships into qualified business engagements

Coordinate and Assist in Customer Conversion to Revenue

• Conduct remote and in-person product demonstrations to educate and advance the business opportunity 
• Train and on-board new customers and partners
• Assist in partner event marketing by engaging end-users, educating and closing sales
• Assist in the support and management of company interns within regional partnerships

Reporting and Analysis

• Develop and distribute basic data reports and correlations in support of customers
• Assist Business Development Manager in business analysis and reporting

Drive Customer Success

• Monitor customer product usage highlighting and addressing gaps
• Solicit customer feedback and insight to improve company products and services
• Identify and provide value-added services to customers

Competencies Required

• Build relationships
• Excellent listening and communication skills (verbal and written)
• Establish Plans
• Manage execution
• Analytic skills (basic biomechanics, data correlation, etc.)
• Create customer loyalty
• Strong organizational and administrative skills

Experience Required

• B.A., B.S. or equivalent degree in Business, Sports Marketing, Exercise Science, Communications, or equivalent field of study
• 1-3 years of consistent, inside and/or field-based sales and customer support success in an industry where the product/service is non-essential to the customer and requires a high level of education and support
• Very technology savvy and a personal passion for it Highly proficient in MS Office and social media platforms Played competitive-level amateur baseball or softball

Additional Desired Experience

• Experience coaching and training competitive-level baseball/softball players
• Experience selling technology, ideally involving hardware and SAAS
• Experience in field/event marketing
• Start-up and/or early-stage company experience
• Fluent in Spanish
• MBA a plus

• Applicants must reside in one of the following the metro areas: Atlanta, Nashville, Tampa, Orlando or Jacksonville
• Open to future geographic relocation is a must
• Unique, exciting opportunity to work in a fast-paced sports tech company
• Flexible work environment
• Competitive compensation package including salary, bonus, stock options and
• 401K plan
• Reliable ground transportation vehicle and clean driving record
• Some overnight travel required, often weekends and holidays
• Diamond Kinetics is an equal opportunity employer