WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

WHAT IS THE JOB?

The Resident Facility Manager is a key member of the IFM management team, reporting directly to the District Manager. The incumbent will coordinate account operations, be responsible for assigned service elements, and support Dexterra People in delivering services. The Manager fosters long term relationships by delivering operational excellence to meet client and customer needs. The Manager also provides direction and expertise to the account by promoting Dexterra strategies and best practices aligned with our Vison and Values.

• Manages work orders for a portfolio of facilities belonging to the account, including the dispatch and coordination of appropriate resources, monitoring work order progress, communicating change requests to client, and closing out tasks for billing
• Tracks and updates work orders in both internal and external database platforms
• Provides continuing and consistent guidance, management and support to all stakeholders
• Works toward ensuring Dexterra is viewed as a value-add service provider
• Ensures a visible account-level presence to foster and maintain effective working relationship with all client representatives
• Establishes and maintains a professional, trusting, and positive working relationship with client personnel
• Maintains awareness and capitalizes on organic growth opportunities with existing facility portfolio and service base
• Works with a mindset of increasing revenue and profit

WHO ARE WE LOOKING FOR?

• Previous experience in service coordination for facility management or related field is required
• Previous experience using computer managed maintenance systems is required (Concept Evolution/MRI, ServiceChannel)
• Education or combination of training and experience in a relevant field, ie. facility management, engineering, construction, or business administration
• Previous experience demonstrating time-management and decision-making skills
• Excellent written and verbal communication skills
• Excellent organizational skills
• Proficiency in various office based software (Microsoft Excel, Word, SharePoint, Adobe)
• Ability to learn and adopt new technologies

WHAT’S IN IT FOR YOU?

• Be part of an industry that's more important than ever!
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#IND1