CMI is now a part of the Dexterra Group!
CMI Management LLC is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. CMI has been in business for over 30 years and is well established in the federal contracting arena. We are proud to be an EOE/Minorities/Women/Veterans/Disability/LGBT employer. Please visit www.cmimgmt.com to learn more about our company!

All your information will be kept confidential according to EEO guidelines.

We are seeking full time and part time Front Desk Clerks for customer our location in Emmitsburg, Maryland. Under the direction of the Residential/Transportation Supervisor, this position requires exceptional performance in all facets of customer service in a guest registration desk environment.

• Full Time (with benefits): $17.20/hr (variable days/hrs based on need to include weekends and possible holidays)
• Part Time/Weekends: $21.77/hr

Key Job Functions

• Greet, register, and assist visitors, answer inquiries, and create a welcoming environment at an academic dormitory facility.
• Compile, maintain and distribute communications, such as emails, reports, and other department correspondences.
• Maintain records of room assignments and other registration-related information in database and department communication log.
• Perform various requirements in a Windows based program such as travel reservations and lodging reservations.
• Create and/or maintain filing systems, both electronic and physical.
• Gather reimbursement information.
• Coordinate and confirm drivers for any scheduled or unscheduled transportation needs.
• Communicate with shuttle drivers to review passenger lists and provide appropriate course of action.
• Answer telephone and process messages, work orders and/or provide information regarding services to callers.
• Answer guest questions to include local services, local tourist attractions, and travel directions.
• Ability to translate accurate written and oral messages from switchboard operations and vehicle fleet program.
• Assist guests with special accommodation request of luggage assistance.
• Perform special projects and other duties as assigned

Qualifications

• Must be a US citizen, 18 years of age or older, possess a valid driver’s license and have a high school diploma or equivalent.
• Applicant must be proficient in MS Office with emphasis on MS Word, Excel, Outlook, and have working knowledge of Adobe Acrobat DC. Applicant must understand basic office skills with customer service experience.
• Must be able to stand for long periods of time and perform repetitive movements.
• Must obtain or hold Public Trust clearance.
• All applicants will be subject to a drug screening.
• Primary hours are weekend shifts.

We do not offer remote work for this position

COMPETENCIES FOR SUCCESS

• Teamwork
• Results orientation/operational excellence
• Holding self and other accountable
• Operational business thinking

All your information will be kept confidential according to EEO guidelines.