WHO ARE WE?

We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As a bilingual hospitality Account Director (Facility Management/Janitorial), reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.

Your work will include:

•  Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology
•  Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
• Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)
• Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met.
• Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
• Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan.
• Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process

• Minimum of 5 years of operational experience in hotel/hospitality housekeeping services
• Rooms division management experience with guest services and housekeeping management
• Awareness of technical elements needed to deliver services support
• Attracts, develops and retains employees, providing a safe, supportive work environment, supporting people strategies
• Bilingual in French/English
• A clear criminal record check is required for this role.

WHAT’S IN IT FOR YOU?

• Employee Referral Program
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader
• A true ability to leave your mark and not just be a cog in a giant machine

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request.

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