WHO ARE WE?

We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

WHAT'S THE JOB?

Part of our growth strategy is to bring in talent to help strengthen the skills and processes of our teams. We are looking for a project manager to bring project management principles across our Facility Management division.

The project manager will report to the Director of Solutions and Implementation and will support various strategic projects across the IFM divisions. The Project Manager will be expected to apply project management tools and standards and teach the use of best practices into the business. The position will provide remote support and oversite on project planning throughout the business and will be tasked with running key strategic projects.  

The project manager will work on continuously improving and developing operations and positively contribute to the performance, growth, and profitability of the business.

The project manager will lead the planning, implementation, administration, and sustainment of operational processes and systems. You will use your knowledge of both frontline operations and business systems to analyze, communicate, and validate requirements for processes to ensure all operational, contractual, and financial reporting needs are achieved. You will be required to facilitate training, stakeholder meetings, and create, document, and implement processes.

Principal Accountabilities

• To document and standardize best practice for operational processes throughout the business
• To implement and teach the developed best practices
• To continuously evaluate and improve new and existing project management tools
• To work with the operational teams to govern the use of and adherence to the tools to ensure accuracy and completeness.
• To continuously improve the tools available
• To provide support to the bid team during large scale tenders
• To identify solutions to optimize the return on current services business.
• To implement, train, monitor and drive the use of mobilization tools for project implementations
• To lead and/or support change for business initiatives (such as new acquisitions) inclusive of building & planning, executing and tracking the change plan milestones including:
  • Communications
  • Training
  • Stakeholder engagement
  • Risk assessment
  • Operational readiness analysis
  • Post implementation support
  • Lessons learned
• Continuous improvement of current change methodologies and processes
• Propose solutions and strategies to business challenges

Specific Areas of Operations

• To govern the mobilization process for new contracts and gain feedback to improve the process
• To work on integrations with new business areas into the Dexterra framework
• To coach and mentor leaders in the business in the use of tools for implementation on their individual projects
• To perform after action reviews on bids/projects/tasks that have and have not been successful
• To identify areas for improvement for challenging projects
• Work in partnership with other areas of the business to provide a consistent approach across our operations including finance, procurement, HR. This will consist of assessing elements of the delivery and working to provide a best practice solution.
• To implement initiatives to ensure best practices are available to everyone
• Assist others with planning and preparing project schedules, milestones and monitor progress against established schedules and budgets correcting gaps or variances to minimize impact to project completion
• Assist with completion of Risk registries and provide training and coaching
• Evaluate project performance
• Assists with the development of project execution strategies, information management plans and staffing plans

WHO ARE WE LOOKING FOR?

• Post-secondary education in Business, HR, Engineering or a related discipline or an equivalent combination of education and experience in the application of the principles and practices of facility operations.
• 3-5 years of experience planning, and leading large scale strategic initiatives is required;
• Project/program management experience required
• Project Management Professional (PMP) certification is an asset
• Knowledge of Six Sigma Principles
• Comprehensive experience planning, managing, and implementing complex projects
• Excellent oral and written communication skills, including presentation skills
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Good understanding of facility management operations is an asset
• Strong knowledge of Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
• Strong knowledge of use of project management tools including Microsoft project or Smartsheet

Behavioral Competencies

• Strong administrative skills with highly developed facilitation and problem-solving abilities.
• Strategic, analytical and conceptual thinking skills, with the capacity to understand operating and policy issues and the ability to develop recommendations that advance the organization and improve service to clients/customers.
• Ability to effectively manage and prioritize multiple strategic priorities, and projects;
• Proven ability to execute on strategy with a ‘roll up your sleeves’ type approach;
• Creative and imaginative approach to problem solving with a future ready mindset;
• Introduces specialized concepts to develop innovative business solutions;
• Exceptional understanding of change management principles with proven, practical application;
• Superior organization skills and the ability to connect the dots in ambiguous situations;
• Ability to develop and maintain effective working relationships with internal and external stakeholders at all levels;
• Superior presentation and communication (oral and written) skills
• Excellent interpersonal, consensus building, consultation, facilitation and negotiation skills.
• Strong ability to lead through influence versus direct control
• Translates complex business needs into change management objectives, plans, resources, and long-term goals.
• Proven ability to be flexible and to thrive in a high-stress creative environment with frequent and competing deadlines, multiple tasks and high performance expectations and to set and exceed goals

WHAT’S IN IT FOR YOU?

• Benefits start on day one
• Employee Referral Program
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader
• A true ability to leave your mark and not just be a cog in a giant machine

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request.