Dexterra, is a dedicated, integrated services company that provides quality integrated facilities management, workforce accommodations and forestry services for our clients across Canada in the Government/Institutional, Defense, Retail, Commercial and Health Care Sectors.

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

*Summary*: Reporting to the Account Manager, the Dispatcher/Service Coordinator is responsible for service delivery and account operations including coordination of labour, quoting, close out, reporting, feedback and follow up.  A key component of this role is building relationships with client managers and in-house operations staff and vendor partners to support delivery of a full facilities model.

Duties and Responsibilities:

The Dispatcher/Service Coordinator performs some or all the following duties:

·       Oversee the day-to-day deliverable within the Account,

·       Coordinate work completion with Operations Managers (in-house) and Vendor Partners,

·       Plan and oversee peaks and valleys of service requirements, scale resources appropriately and coordinate with project team to ensure resources are available as required,

·       Provides recommendations, pricing and seeks approval from the client to proceed with additional work,

·       Financial accountability to create, execute and ensure margin on fixed price work (quotations),

·       Manage billable hours and ensure the client receives value for money,

·       Drive growth through relationship building, cross selling, identifying new opportunities within a client’s framework, aligning fit and strategy to match clients’, trend monitoring, etc.,

·       Responsible for the safe delivery of the scope of services articulated under the financial and service performance measures unique to the client,

·       Fosters and maintains an effective working relationship with the respective client, customers, suppliers and partners, embracing client retention methodologies,

·       Onboarding quality Vendor Partners that align with our Vision, live our Values, and deliver a quality of service comparable to our in-house work,

·       Demonstrates an advanced customer service culture throughout all services being delivered within the scope of work, budget, and time constraints,

·       Performance plans and reviews of field technicians, identify opportunities for growth and advancement,

·       Ensure compliance with safety, environmental and internal Dexterra protocols, and

·       Establishes and maintains a professional, trusting and positive working relationships with all stakeholders.

Competencies

·       Strong communication skills, verbal and written (email, reporting),

·       Coordination of labour/partners and management of competing priorities, fluctuating workloads

·       Well-developed organizational, time-management and decision-making skills,

·       High attention to detail, financial acumen to support quotations and maintain margins,

·       Ability to develop a deep roster of Vendor Partners,

·       Ability to maintain and leverage relationships,

·       Demonstrated ability to work effectively in a fast-paced, dynamic team environment; and

·       High level of integrity and work ethic.

Qualifications:

·       Post-secondary education from an accredited university or college is preferred,

·       Trades training or understanding of the technical trades is a must,

·       3+ years’ experience coordinating field labour, quoting and client management,

·       Working knowledge of CMMS systems, GPS routing,

·       Working knowledge of MS Based Applications,

·       Understanding of Provincial Codes applicable to trade services, and

·       WHMIS, Safety Training for Supervisors, understanding of Working at Heights, Confined Spaces, Arc Flash

Working Conditions
•    Office environment with a flexible work schedule, potentially requiring work on evenings and weekends.  Trained, as necessary, in required safety protocols.

Salary to commensurate with experience.  Benefits and Pension match after 3 month probationary period.