WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

The Customer Service Representative provides information and assistance in both English and French to Edmonton International Airport patrons seeking service from the Information Booth. With a focus on excellent customer service, the Customer Service Representatives promote airport services, facilities, and area tourism to inquiring customers, as active participators on a multi-tasking team. The Information Booth operates 7 days a week with shift schedules ranging between the hours of 8:00 am – 12:00 am. This position requires the ability to obtain and maintain a valid Airport Restricted Area Identity Card (RAIC) Key Responsibilities Include:

• Provide exceptional customer service over the phone and in person.

• Respond to and assist with inquiries and questions regarding airport facilities, EIA service providers including Government agencies, Edmonton events, tourism and travel information. • Direct corporate or tenant phone calls accordingly.

• Assist passengers with their lost and found issues by interpreting their requests and documenting them as needed.

• Keep up to date on travel restrictions, services and other travel related information.

• Provide support for tracking of different projects’ data by updating spreadsheets from information received through various resources.

• Ensure proper information is made available to customers by tracking and arranging information regarding tourist information brochures. 

• Grade 12 diploma is preferred; equivalencies may be considered.

• Fluent in speaking both French and English is required; interview will be conducted partially in French and language abilities may be confirmed through testing.

• Excellent customer service skills and demonstrated effective verbal and written communication skills are required.

• Proficient computer skills including working knowledge of Microsoft Office and general knowledge of computerized office equipment.

• The ideal candidate will have a history of being able to handle stressful situations in a calm, efficient manner.

• Familiarity with Edmonton and the Capital Region is considered an asset.

• Flexibility in working hours and job duties is required; must be willing to work a varying shift schedule including evenings, weekends and holidays.

• Must secure and maintain appropriate airport security clearance (RAIC) and acceptable criminal record check as conditions of employment.

• Possess strong ability to develop and maintain positive interpersonal relationships, with the flexibility and ability to work independently with minimum supervision and within a team environment.

• A place where people matter, health benefits for full-time employees that start on your first day on the job.

• Competitive wages: $21.00 per hour with additional wage incentives for bi-lingual candidates.

• Be part of an industry that's more important than ever!

• Career advancement opportunities.

• Whereas other companies are downsizing, we are growing!

• Be #1 on day 1 by joining an industry leader where you can leave your mark.

#whatwedomatters Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request

✈ Strong interpersonal and communication skills

✈ Ability to demonstrate professionalism, diplomacy and effective reasoning skills

✈ Ability to work within a team as well as individually

✈ Available for evenings, weekends and holidays