Horizon North provides a full range of industrial, commercial, and residential products and services to customers across Canada under our two operating divisions: Industrial Services and Modular Solutions. On the Industrial Services side of our business, we use our unparalleled expertise in camps and catering and access solutions to deliver performance and productivity to our clients who are working in remote regions.

Reporting to the Vice President Operations, the Senior Manager, Field Operations is responsible for overseeing the Operations Management team to ensure efficiency and effectiveness and execute the strategic vision of the Senior Leadership Team.

• Manage a team of Operations Managers to ensure compliance with proper operation procedures and guidelines.
• Strengthen Horizon North’s operational processes to build highly efficient and effective operations.
• Liaise with senior leadership and ensure the consistent implementation of strategic initiatives to all field operation groups.
• Provide leadership of the field operations team ensuring effective performance management and continued development.
• Lead the implementation of operational improvements in the areas of safety, quality, customer service, finance, and employee performance.
• Communicate and share company standards and available resources that assist facility operations.
• Identify gaps and opportunities and determine root causes in operating standards and overall guest satisfaction.
• Coordinate with other department leaders to find solutions to problems. Find ways to involve Operations Managers in cross-department initiatives.
• Establish clear business goals and financial targets with the Manager of each location.
• Identify opportunities and best practices to improve profitability of locations.   
• Ensure compliance with employment standards, human rights, health and safety, and WHMIS within all regions.
• Accountable for key financial and performance measures including cost control, EBITDA and customer ratings scores.
• Assist in effectively and efficiently managing the development of the Hospitality Operations team to promote high quality customer service and satisfaction.
• Other related duties incidental to the work described herein.

Proven leadership and people management skills with the ability to motivate and think outside the box.

Minimum of 8 years of Operations/Business Development experience.

Post-Secondary Education in Management or Business-related degree/diploma.

Experience in multi-unit management, hospitality industry and/or oil and gas industry is an asset.

Excellent verbal and written communication skills.

Ability to excel in a fast paced, highly challenging and change oriented environment.

Superior critical thinking, problem solving and interpersonal skills.

Office environment with a flexible work schedule, potentially requiring additional working hours as needed, to ensure business needs are continually met. 

Trained, as necessary, in required safety protocols.

Ability to travel as necessary to meet business needs.