At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

We work diligently behind the scenes to make our clients’ day-to-day operations succeed. Not because it’s what our clients want. But rather, what they need. Thousands of people count on them. And on us. For the seamless experiences to carry on with their day – to shop, study, catch a plane, recover in a hospital, work in town or far from home.

No other company delivers service, safety and quality like we do. Our expertise is matched only by our long-standing relationships. From the largest cities to the most remote corners, years of experience have taught us that relationships come above all else. It’s why we take the time to get to know our clients. To understand their customers and the complexities of their business. It’s how we provide innovative solutions that address their unique needs – going above and beyond.

Because, Service matters!

Job Purpose:

Reporting to the Director of Operations, the Custodial Assistant Manager has overall responsibility for the day-to-day cleaning operations of the terminal buildings and surrounding building areas ensuring they are clean and safe for the Passengers, Airport staff, Building Tenants and Employees.

Main Duties and Responsibilities:

The main duties and responsibilities of the position include, but are not limited to:

• Maintains positive relationship with SSO’s through daily contact to discuss; areas of concern, report on deficiencies and obtain any new assignments.
• Ensure a high standard of cleanliness throughout the Terminal Buildings;
• Review/respond in a timely fashion to all client requests;
• Organizes and attends regular meetings with client and Director of Operations as required.
• Directly controls budgeted hours and expenses for the assigned shift/buildings.
• Provides tenant quotes as required and submits accurate monthly billing to Director of Operations
• Determines frontline vacancies and obtains approval from the Director of Operations
• Processes frontline job vacancies and forwards to the recruiting department for recruiting.
• Manages preventative maintenance program for all on-site equipment.
• Processes supplies and equipment orders and maintains adequate inventories.
• Accountable for building keys, radios, cell phones, and any work devices assigned to the shift;
• Inspects the worksite on an ongoing basis to ensure the delivery of services is consistent with the work specifications and required Quality Assurance standards.
• Regularly inspects/audits areas with supervisors to ensure tasks are performed properly and quality of work is maintained at expected levels.
• Regularly holds meetings with team to review shift and or contract performance delivery and address safety issues, review/discuss training etc.
• Periodically reviews efficiencies of the shift operations and assists Director of Operations in improving and upgrading standards, work schedules, etc.
• Uses the designated technology for the Assistant Manager role and ensures it is being used by frontline and supervisory staff as required to ensure quality, contract and risk management compliance.
• Drives compliance with ISO processes and accreditations.
• Identify and resolve problems and informs or involves the Director of Operations and Director of Support Services (HR) as necessary. Documents all complaints and ensure there is a resolution.
• Organizes and delivers training to supervisors, including any specialized new cleaning techniques. Monitors, documents and ensures the ongoing training of all personnel;
• Ensure all frontline staff are assigned duties and deployed to their area of work within 20 minutes;
• Ensure staff allocation of duties/general direction and checking of work throughout the day;
• Promote Health and Safety within the team and raise awareness amongst all the staff of appropriate Health and Safety regulations;
• Report any building deficiencies to the IOCC/SSO’s in a timely fashion;
• Maintain records and submits report concerning personnel, equipment, supplies and general non-routine activities at the end of daily shift;
• Ensure adequate supplies of cleaning materials and equipment are available as required and take necessary action to correct equipment in need of repair or replacement;
• Complete all necessary management training and ensures all supervisors are compliant.
• Ensures appropriate technical training for frontline staff, including specialized cleaning. Ensure follow-up reviews are completed for all new hires. Monitor and ensure the ongoing training of all personnel;
• Inspect/audit cleaning procedures with personnel of the assigned area; recommend, correct and implement changes in procedures as necessary;
• Ensures effective communication between teams, providing daily updates as necessary on all operational issues and concerns to the Director of Operations;
• Investigates and resolves on going reported absences. As necessary reorganize staff schedules to cover areas during holidays, sickness and changes in weather conditions;
• Sets an example for associates and supervisors to follow by incorporating safe work practices in all aspects of their activities and abiding by the clients & company’s safety policies and procedures.
• Complete Employee injury reports, offers modified work as necessary and follow up on employee status; fully assists injured workers to ensures participation in the early and safe return to work process as per our RTW policy
• Investigates incidents/injuries/near misses to determine root cause and immediately implement any corrective actions – Reports injuries within 24-hours to the Claims Dept;
• Investigates any incidents between employees including but not limited to violence in the workplace and harassment allegations. Ensure resolution is attained and documented
• Ensures safety devices and PPE are available and properly utilized.
• Ensures use of Technology by frontline staff is being used; and
• Ensures prescribed technology for daily tasks, reporting and auditing are used as required.
• Ensures safety devices and PPE are available and properly utilized.
• Motivate and encourage staff and supervisors to work efficiently and achieve a high standard of work;
• Reviews daily QA inspections and ensures corrective actions on identified deficiencies.
• Communicates with Shift Planner to manage frontline staff vacation requests and ensures vacation calendar is posted as outlined in the collective bargaining agreement.
• Always Maintains confidentiality in respect of company related matters and to prevent disclosure of confidential or sensitive information; and
• Performs miscellaneous job-related duties as assigned. Knowledge & Skills:
• Experience in a cleaning environment;
• Previous experience managing a large team;
• Must be passenger and client focused;
• Ability to use IOS Technology base platforms.
• The ability to implement and adhere to standards and procedures;
• Health and Safety experience including understanding the Managers responsibilities under OHSA;
• Good office skills including but not limited to email, word, excel and power-point
• Strong interpersonal skills;
• Smart appearance and professional manner;
• Resilience, ability to work under pressure; Pearson is a 24/7 business environment. Managers will be required to work the hours that will encompass the core hours for client interaction. 
• Investigates any incidents between employees including but not limited to violence in the workplace and harassment allegations. Ensure resolution is attained and documented 
• Ensures safety devices and PPE are available and properly utilized.
• Ensures use of Technology by frontline staff is being used; and
• Ensures prescribed technology for daily tasks, reporting and auditing are used as required.
• Ensures safety devices and PPE are available and properly utilized
• Motivate and encourage staff and supervisors to work efficiently and achieve a high standard of work;
• Reviews daily QA inspections and ensures corrective actions on identified deficiencies.
• Communicates with Shift Planner to manage frontline staff vacation requests and ensures vacation calendar is posted as outlined in the collective bargaining agreement.
• Always Maintains confidentiality in respect of company related matters and to prevent disclosure of confidential or sensitive information; and
• Performs miscellaneous job-related duties as assigned.

Knowledge & Skills:

• Experience in a cleaning environment;
• Previous experience managing a large team;
• Must be passenger and client focused;
• Ability to use IOS Technology base platforms.
• The ability to implement and adhere to standards and procedures;
• Health and Safety experience including understanding the Managers responsibilities under OHSA;
• Good office skills including but not limited to email, word, excel and power-point
• Strong interpersonal skills;
• Smart appearance and professional manner;
• Resilience, ability to work under pressure; Pearson is a 24/7 business environment. Managers will be required to work the hours that will encompass the core hours for client interaction. Weekend and statutory holiday work are required.
• Demonstrate a high level of discretion and confidentiality;
• Motivate, develop, and direct people; able to manage own time and the time of others;
• Able to understand information given and to convey information effectively to employees;
• Adapt to operational changes as required/instructed by senior management from time-to-time.
• Ability to manage multiple priorities and execute tasks with no supervision.
• Experience working in a unionized environment, ability to read, understand and execute Collective Bargaining Agreement and to provide guidelines to supervisors.
• In possession of a valid driver’s license and maintain a driving record in good standing.
• Able to obtain and maintain a valid Airport RAIC
• Able to obtain and renew AVOP License

As an employer of choice, we treat all of our employees consistently and fairly to help you achieve personal and professional ambitions.

We strive to meet the accommodation needs of persons with disabilities and encourage all applicants to make their needs for accommodation known in advance during the application process.

We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.