Guest Services Agent

  • Contract

Company Description

With Horizon North’s strong arm in western Canada and Dexterra’s trusted presence in some of the most critical and complex environments in the country, we offer world-class complete, full-service accommodation package ranging from single person occupancy to a 3,500 bed lodge – on time and on budget.

Is Camp Life for you?
Rewarding. Motivating. Fun. Just some of the words employees use to describe their careers at Horizon North. As a part of our team, you are encouraged to strive for excellence in everything you do. Our focus is on personal and professional growth and we value our employees as the center of Horizon North’s success.

Job Description

Based in a world class camp facilities, the regular rotations may vary, generally rotations are twenty-one (21) days in camp and seven days (7) days off, ten (10) hour workdays.

Make an Impact

The Guest Services Agent goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting the Lodge Manager with all levels of administrative duties. 

This position is safety sensitive and requires drug, alcohol and fit to work testing as a condition of employment. 

What you’ll do

  • Welcoming and providing introductory information to clients
  • Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
  • Allocating guests rooms and issuing room keys and cards
  • Managing the check-in, check-out process for clients
  • Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
  • Providing information about the camp, its rules and policies as well as soliciting client feedback
  • Assisting in the review of various paperwork such as safety documents, time sheets, and site related maintenance
  • Assisting in the completion of reports in MS Excel and documentation in MS Word
  • Ensuring compliance and participation with Horizon North - Health and Safety programs
  • Assisting other operations of the lodge when help is needed

Qualifications

  • Completion of post-secondary education in Hospitality or Business Administration
  • Minimum of 1 year hotel guest service agent and/or administrative experience is required
  • Minimum of 6 months experience in a remote lodge setting
  • Minimum of 1 year accounting experience that includes, but is not limited to; LEMS, receiving reports, workorders, payroll data entry
  • Intermediate proficiency with MS Office suite and any Property Management software
  • Working knowlege of Logistiks software is considered an asset
  • Ability to build rapport with clients and remain professional at all times
  • Excellent communications skills; both written and oral
  • Proven ability to prioritize tasks, identify urgency and manage multiple workload in a fast-paced environment
  • Strong sense of initiative and a self-starter with the ability to meet extremely tight deadlines
  • Works well independently but understands the importance of teamwork in the workplace
  • Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)

Additional Information

As an employer of choice, we treat all our employees consistently and fairly to help you achieve personal and professional ambitions.

Dexterra and Horizon North are committed to an inclusive, barrier-free recruitment and selection processes. Please advise Human Resources if you require accommodation in these processes.

We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.

Currently, we do not require assistance from recruitment agencies, Thank you

Privacy Policy