Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 
Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.
With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.
Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

We are looking for talented individuals who can demonstrate enthusiasm, passion, technical ability, and strong problem solving skills – and who want to work in an international and team based environment.

As an ITSM EXPERT (LEAD/PRINCIPAL LEVEL) you will be working on projects to support our practices in the following areas:

IT Service Excellence:  

• You will implement and optimize state-of-the-art processes and solutions to help our clients manage their IT efficiently and in a business-centric way. This includes IT Service Management tools design and implementation (service desks, monitoring, automation tools, and others).
• Process design and implementation (release, incident, problem management, and others).
• High-Level business analysis of the business requirements and their transformation to technical language.
• Pre-sales activities support: writing proposals, organizing demos ...

Sales activities and account management: 

• Cooperation with the Account Manager for the Customer. 
• Taking part in presales activities and contributing to creating and maintaining pre-sale materials. 
• Leading the pre-sale activities and maintaining standard offers (incl. slide decks, references, etc.). Strengthen vendor partnerships. 
• Staying up-to-date with new products/services and keeping an eye on new business trends in the domain. 

IT Transformation:

• You will advise clients on IT and business challenges. You will take part in client engagements on Change management, Project and Programme management or IT governance.

Learning and internal involvement: 

• Also essential part of your work will be your activity inside Devoteam to help us grow (Contribute to the recruiting process, Marketing activities, Knowledge Sharing).

You will be a great fit for this role if you have…

• University degree in IT related studies or equivalent
• Proven business experience and expertise in IT related technologies
• Min. 5 years, preferably 10+ years of experience in ITSM
• Technical knowledge of Service Management Platforms
• Ability to drive C-level client workshops (English, Slovak/Czech)
• Experience in pre-sale activities
• Experience with leading complex projects in an international environment
• Ability to drive offer development
• Experience with leading teams and projects
• Good general consulting and soft skills - structured thinking, effective report writing and presentations, strong analytical skills, advanced communication and presentation skills, positive attitude
• Advanced Slovak/Czech and English (both spoken and written form), German is a plus

Do you wish to take the high ground in the process? We’d definitely welcome…

• ITIL v3 Expert, ITIL 4 Managing Professional or equivalent
• ITSM tools knowledge is a plus (strong preference ServiceNow)
• Experience of working in application development environment or IT operations is a plus
• ServiceNow knowledge or experience

What will you get apart from the salary?

Benefits

• 5 weeks of vacation per year (= 1 week extra)
• 4 My Days per year
• Hybrid office
• Flexible working hours
• Career Management, training and certifications in the best breed of technologies - focused on technical skills (ServiceNow, Google), Project Management methodology etc., including Udemy for business account.
• Meal allowance up to 28.000 CZK/year (123,90 CZK/day)
• Cafeteria 1000 CZK/month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover, we offer:

• Foreign business trips
• Above standard working equipment
• Company Mobile Phone (selection from Android/iPhone)
• Company Laptop (Windows/macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion, wedding or childbirth
• Friendly and open culture