Service Delivery Manager

  • Katowice, Katowice, Poland
  • Full-time
  • Contract type: Permanent contract

Company Description

Devoteam, a group of 7000+ digital transformakers, consists of multiple business units and entities spread around the world. We are one of them. As a mid-sized subset of Devoteam, we are blazing trails across Denmark, Norway, Germany, Sweden, Poland, Singapore and Indonesia by partnering with Salesforce, Google, and Okta to provide cloud solutions for thousands of businesses and schools.   

With our Scandinavian heritage come the three pillars of our culture:

  • Curiosity we are curious about people, technology, and business

  • Trust our relationships are built on trust, empowering us to work as a single, cohesive organisation 

  • Courage we have the courage to challenge ourselves, our customers, and our partners

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Job Description

As a Service Delivery Manager at Devoteam, you will be part of a unit of highly skilled technical individuals. You will work closely with the Country Manager to ensure the quality and effective delivery of the MSP unit to our clients. 

Typical daily tasks

  • Management of the team workload and tasks

  • Design and implementation of efficient development delivery processes

  • Development of the service catalogue 

  • Supporting sales and discussing needs with customers

  • Analysing needs and writing runbooks 

  • Proposing viable long term, cost-effective MSP solutions

  • Coaching of the service delivery team

  • Suggesting and developing our own MSP tools

  • Onboarding of the clients to Partner Premium Led Support and Managed Services 

  • Conduct Quarterly Business Reviews with clients 


  • Implement GCP Center of Excellence best practices in performance and availability of applications running in the public cloud according to Google Cloud Managed Services standards.

  • Develop runbook for clients 

  • Develop Service Catalogue 

  • Help in Implementing best practices for monitoring, troubleshooting, debugging, and load testing of cloud-native applications running on Google Cloud Platform

  • Contribute to the RFIs for GCP Managed Services 

  • Mentor the team of other Service delivery Managers to deliver top-notch and innovative managed services in Google Cloud

  • Onboard clients and conduct QBRs

Additional Information

Besides the standard benefits package, we offer you a unique, friendly working culture where you are respected as an individual and trusted to manage your own workload. We ensure flexible work schedules, and remote work as a current standard (with hybrid work planned for the future). We provide support and sponsorship of your development and certifications—for both the work-related skills and knowledge as well as your personal passions.

Devoteam is the #1 EMEA Google Cloud partner, providing innovative cloud solutions to businesses and organisations around the world. We connect business and technology, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, our partners and our employees.

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