Work Transformation Engineer

  • 18 Cross Street, #02-101 Cross Street Exchange 48423,, Singapore, Singapore
  • Full-time
  • Contract type: Permanent contract

Company Description

Devoteam, a group of 7000+ digital transformakers, consists of multiple business units and entities spread around the world. We are one of them. As a mid-sized subset of Devoteam, we are blazing trails across Denmark, Noway, Germany, Sweden, Poland, Singapore and Indonesia by partnering with Salesforce, Google, and Okta to provide cloud solutions for thousands of businesses and schools.   

 

With our Scandinavian heritage come the three pillars of our culture:

  • Curiosity we are curious about people, technology, and business

  • Trust our relationships are built on trust, empowering us to work as a single, cohesive organisation 

  • Courage we have the courage to challenge ourselves, our customers, and our partners

 

Read more: devoteamcloud.com

Job Description

About the Role:

As a Work Transformation Engineer you will work as part of a joint delivery team between the customer and the project team to design, setup, and execute complex implementations of different SaaS solutions like Google Workspace, monday.com and Blocksi Manager Education Everywhere to our customers. You will:

  • Gather technical requirements and help document the solution.

  • Learn and apply best practices for SaaS configuration and migration

  • Plan, set up, and execute data migration from the client’s legacy system (i.e. O365, Exchange, Sharepoint, Dropbox, etc.).

  • Analyse and troubleshoot data migration logs and take appropriate action to correct errors.

  • Provide Help Desk support in the weeks following a client’s go-live.

  • Ability to work evenings and weekends in support of project go-live events will be essential.

  • Provide routine reports to clients and management on status of project tasks and associated deliverables.

  • Provide end-user training and/or support as required per project scope.

  • Maintain, analyse, troubleshoot the performance of deployed solutions.

  • Write technical procedures and documentation for deployed solutions, including end-user guides and process manuals.

Qualifications

  • 1-4 years of experience.

  • Project and task management skills with effective results; focused within an information systems environment.

  • Ability to maintain sustained periods of intense focus and concentration when necessary. Great attention to detail is essential.

  • Google Professional Collaboration Engineer certification, or ability to obtain this certification within short order.

  • Experience managing or administering one or more of the following enterprise messaging platforms: MS Exchange 2003 or higher, Lotus Notes 6.5.5 or higher, Groupwise 6.5 or higher

  • Strong understanding of networking concepts (i.e. DNS, IP Addressing, Basic Routing, Network Security, SPF)

  • Prior experience managing or administering enterprise directory structures such as MS Active Directory and/or Lightweight Directory Access Protocol (LDAP).

  • Exceptional oral and verbal communication skills. Demonstrated ability to manage multiple projects and priorities.

  • Ability to work individually on problems, but recognise appropriate escalation timelines and methods. Strong sense of team-oriented problem-solving techniques.

  • Demonstrated ability to be a self-starter with the willingness and eagerness to learn.

It would be nice if you are or have:

  • Bachelor’s degree

  • Prior help desk, deployment and/or administration experience.

  • Experience supporting mobile devices in an enterprise environment

  • Experience working in cloud-computing environments (e.g., GCP, AWS)

  • Professional consulting experience

  • Experience with Javascript/Google Apps Script

  • Proficiency with Microsoft Exchange Management Console

  • Familiarity with Google SDK’s and API’s

  • Familiarity with 3rd party MDM and SAML-based SSO solutions

About the team:

You will be part of a sales team that is very active, and you will work in a company that is in a rapid expansion phase. We are one global team, but our local Sales units have a lot of experience in starting a business in new markets, and you can count on their support and advice. 

Singaporeans, Singapore PR´s and Employment Pass holders only, as our S Pass quota is maxed out.

Additional Information

Devoteam is the #1 EMEA Google Cloud partner, is providing innovative cloud solutions to businesses and organisations around the world. We connect business and technology, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, for our partners and for our employees. 

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