Telecom Business Process Architects / Analysts (eTOM)

  • Full-time
  • Contract type: Permanent contract

Company Description

We are entrepreneurs in disruptive technology, at Devoteam, we deliver innovative technology consulting for business. Digital Transformakers, we are 7,000+ professionals across EMEA dedicated to ensuring our clients win their digital battle. We improve business performance making their companies truly digital. We advise our clients and build IT infrastructure for digital, making sure people are along for the ride.

Devoteam Middle East, we are the region's leading consulting firm delivering innovative Business & Technology Consulting & Solutions. Our 14 years of existence anchored in technologies that enables our clients business to flourish, accordingly our focus is to help our clients' win the digital battle, adapted to our clients’ business challenges, with a unique consideration to its impact on their systems and structures.

To know more about us, please visit: www.devoteam.com

Job Description

Brief Job Description: 

  • To own the responsibility for the End to End Processes baselining, analysis, improvement, re-engineering, modeling (documentation) of Telecom operator business processes as per TMFORUM Business Process Framework (eTOM).
  • Assess the existing business processes automated on different systems and identify the impacted processes and the requirements for processes improvement and redesign in full alignment with business process owners and stakeholders.
  • Build business process performance management framework with fit for purpose and relevant process KPIs in alignment with business and operations objectives and KPIs (cascading business and operations objectives and KPIs to process level KPIs).
  • To ensure all processes within the assigned scope are developed and documented in accordance with the eTOM standard and Telecom operator standards and are accessible and available for business process stakeholders via the business process management tool.
  • Processes scope cover functions of: infrastructure planning /design / implementation, cloud operations, network operations, cybersecurity, enterprise architecture, applications management, and BI / Analytics operations among other.

Areas of Expertise:

  • Established record of Telco Experience (TELECOM Business Process Architecture).
  • Redesign current eTOM Process.
  • Full understanding of OSS/BSS Processes with established in depth experience in re-engineering these processes as per eTOM standard.
  • Proficiency in business process modeling and governance and tools (BPM Tools).

Qualifications

  • Bachelor's Degree of Telecommunication Engineering or related field.
  • Minimum of 5 years’ experience in related work area, with practical process management responsibility.
  • Business Process Framework (eTOM) Certification.
  • ITIL Certification.
  • Conceptual thinking and analytics.
  • Excellent communication skills.
  • General management, organizational skills.
  • Good level of presentation skills.
  • Leadership and impact.
  • Excellent understanding of Telecom organizations and the roles and responsibilities of all business areas.
  • Creative thinking.
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