We are entrepreneurs in disruptive technology, at Devoteam, we deliver innovative technology consulting for business. Digital Transformakers, we are 7,000+ professionals across EMEA dedicated to ensuring our clients win their digital battle. We improve business performance making their companies truly digital. We advise our clients and build IT infrastructure for digital, making sure people are along for the ride.

Devoteam Middle East, we are the region's leading consulting firm delivering innovative Business & Technology Consulting & Solutions. Our 14 years of existence anchored in technologies that enables our clients business to flourish, accordingly our focus is to help our clients' win the digital battle, adapted to our clients’ business challenges, with a unique consideration to its impact on their systems and structures.

To know more about us, please visit: www.devoteam.com

• Research and analyze data to analyze customer trends
• Advise on prioritization, design, and measurement of CX transformation programs
• Create standardized playbooks and interventions for each point in the customer journey
• Develop key benchmarks and measures of success for customer experience
• Reinforce a customer-centric mindset and culture, helping to enable our employees to deliver great CX

• Master’s degree in User/Customer experience/ Strategy/HCI/ Psychology
• Min 10 years of relevant experience, preferably with consulting experience
• Required Certification: CCXP, Balance Score Card
• Experience in the governmental industries to be specific in Finance and Labor
• Experience developing business case analyses
• Experience leading and facilitating Design Thinking processes
• Proficient in Microsoft Office software with strong PowerPoint skills