Technical Account Manager

  • Munich, Frankfurt, Cologne, Berlin or, Hamburg, Germany
  • Full-time
  • Contract type: Permanent contract

Company Description

Devoteam, a group of 7000+ digital transformakers, consists of multiple business units and entities spread around the world. We are one of them. With our main office in Stockholm (and our global presence on 6 other markets in EMEA and APAC) we are a mid-size company working closely with the group as leaders in the field of Google Cloud technology. 

Our goal is to be one step ahead and to build valuable partnerships with the digital leaders. To be in the forefront we need to have the best talents in our team. That’s why we have a special approach to our employees.

With our Scandinavian heritage come the three pillars of our culture:

  • Curiosity - we are curious about people, technology, and business

  • Trust - our relationships are built on trust, empowering us to work as a single, cohesive organisation towards our goals

  • Courage - we have courage to challenge ourselves, our customers, and our partners.

Job Description

About the Team:

The TAM will work hand-in-hand with a Key Account Manager as part of a new team to support, manage, and liaise with our largest and most strategic accounts. The Account Management team will be at the forefront of our customers’ digitalization journeys, helping them navigate the adoption of existing technologies, and discovery of new ones. The TAM report to the Services Manager in Germany. We are one global team, but our local Sales units have a lot of experience in starting business on new markets and you can count on their support and advice. 

About the Role:

The Technical Account Manager (TAM) will be responsible for customer success services with our most important customer accounts. Daily activities include warm calling, running meetings, creating and delivering presentations to update clients on their Cloud adoption, usage, and long-term roadmap. The TAM must help customers optimize their Cloud purchases and ensure a high level of satisfaction with the products and services they use from Avalon by Devoteam. The TAM will work jointly with the Key Account Manager (KAM) in order to have a successful engagement. Understanding of our products, services, and our customers’ digital transformation journeys will be crucial to success.

Qualifications

We are looking for a person with a BA/BS degree (or equivalent experience) is a must. Our new Technical Account Manager should also: 

  • Be a goal-oriented and self-motivated individual 

  • Be tenacious, confident, and persuasive 

  • Enjoy working with people, and finding ways to support them, find solutions to their challenges 

  • Be analytical and well organised, as well as show project management skills

  • Be able to move comfortably between the big picture and details 

  • Have an experience with Python, Java or Golang development

Other qualifications:

  • Fluency in German and English

 Preferred qualifications:

  • Experience in technical presales of SaaS applications 

  • Understanding of cloud computing and cloud based solutions landscape 

  • Ability to translate technical functionalities to business values 

  • Fluency in IaaS, SaaS and PaaS terminology 

  • Soft skills required to build and cultivate relationships with the customers

Additional Information

Devoteam is the #1 EMEA Google Cloud partner, is providing innovative cloud solutions to businesses and organisations around the world. We connect business and technology, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, for our partners and for our employees. 

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