Technical Account Manager
- Munich, Frankfurt, Cologne, Berlin or, Hamburg, Germany
Avalon by Devoteam is a leader in innovative workplace and cloud solutions, and part of the Devoteam group - the #1 EMEA Google Cloud partner. Currently we are looking to expand our Services team in Germany (Hamburg, Munich, Frankfurt, Cologne or Berlin). You as a Technical Account Manager will work for our expansion in the German market.
We are constantly innovating not only our client’s businesses but also our own. Our goal is to be one step ahead and to build valuable partnerships with the digital leaders. To be in the forefront we need to have the best talents in our team. That’s why we have a special approach to our employees.
We believe in an open company culture and relations built on trust. We support our team members in their development, certifications and additional education to deepen their expertise.
The 3 pillars that make us a unique company are:
Curiosity - we are curious about people, technology, and business
Trust - our relationships are built on trust, empowering us to work as a single, cohesive organisation towards our goals
Courage - we have courage to challenge ourselves, our customers, and our partners.
About the Team:
The TAM will work hand-in-hand with a Key Account Manager as part of a new team to support, manage, and liaise with our largest and most strategic accounts. The Account Management team will be at the forefront of our customers’ digitalization journeys, helping them navigate the adoption of existing technologies, and discovery of new ones. The TAM report to the Services Manager in Germany. We are one global team, but our local Sales units have a lot of experience in starting business on new markets and you can count on their support and advice.
About the Role:
The Technical Account Manager (TAM) will be responsible for customer success services with our most important customer accounts. Daily activities include warm calling, running meetings, creating and delivering presentations to update clients on their Cloud adoption, usage, and long-term roadmap. The TAM must help customers optimize their Cloud purchases and ensure a high level of satisfaction with the products and services they use from Avalon by Devoteam. The TAM will work jointly with the Key Account Manager (KAM) in order to have a successful engagement. Understanding of our products, services, and our customers’ digital transformation journeys will be crucial to success.
We are looking for a person with a BA/BS degree (or equivalent experience) is a must. Our new Technical Account Manager should also:
Be a goal-oriented and self-motivated individual
Be tenacious, confident, and persuasive
Enjoy working with people, and finding ways to support them, find solutions to their challenges
Be analytical and well organised, as well as show project management skills
Be able to move comfortably between the big picture and details
Fluency in German and English
Experience in technical presales of SaaS applications
Understanding of cloud computing and cloud based solutions landscape
Ability to translate technical functionalities to business values
Fluency in IaaS, SaaS and PaaS terminology
Soft skills required to build and cultivate relationships with the customers
Avalon by Devoteam is a full-scale cloud solutions partner, operating in Europe and Asia. Our mission is to add value to our customers by delivering a digital workplace based on sustainable solutions from leading innovative partners like Google and Salesforce, among others. This is achieved by our business-oriented teams, passionate tech experts and our strong company culture that make our employees excel.