Develop Intelligence (DI) is an award-winning provider of managed technical learning solutions, including software development, open source technologies, and technology leadership development. Founded in 2003, DI is an Inc 500 fast-growth Company; we help companies attract, retain, and grow their top technical talent by managing comprehensive and customized developer learning programs. Encompassing all aspects of the learning, from identification and design through to delivery, this approach is closely aligned with Clients’ business objectives and delivers a better return on the learning investment than ad-hoc, tactical models. DI offers more than 200 different courses in Java development, mobile application development, front-end web development, and more. We've trained more than 40,000 developers in 30 countries since 2003; we consistently achieve 98% or higher satisfaction rating from students. 

The Customer Success Manager will focus on all aspects of key and major acccount support at DevelopIntelligence. The role is a partial blend of account management and program management responsibilities. This is an opportunity to manage the delivery of​ ​world​-class​ ​learning​ ​programs​ ​to​ ​Fortune​ ​1000​ ​technology​ ​companies.  Specific responsibilities include:

• Support​ ​high-tech​ ​clients​ ​in​ ​the​ ​design,​ ​delivery​ ​and​ ​execution​ ​of​ ​world​ ​class​ ​learning​ ​programs​ ​to​ ​meet​ ​their needs 
• ​​Manage​ ​outsourced training​ ​programs​ ​for​ ​Fortune​ ​1000​ ​technology​ ​companies​ ​including​ ​organizing​ ​training​ ​programs​ ​and overseeing​ ​execution​ ​of​ ​all​ ​classes​ ​within​ ​programs
• ​​Able​ ​to​ ​maintain​ ​both​ ​training​ ​program​ ​management​ ​as​ ​well​ ​as​ ​account​ ​management​ ​responsibilities 
• ​​Effectively communicate​ ​with​ ​clients​ ​constantly​ ​and​ ​at​ ​all​ ​levels​ ​of​ ​the​ ​organization
• ​​Ensure​ ​high​ ​levels​ ​of​ ​customer​ ​satisfaction​ ​and​ ​loyalty
• ​​Manage ​training​ ​for​ ​a​ ​large​ ​number​ ​of​ ​students​ ​each​ ​year​ ​including​ ​multiple​ ​classes​ ​each​ ​month
• ​​Responsible​ ​for​ ​management​ ​of​ ​large​ ​annual​ ​revenue​ ​based​ ​on​ ​client​ ​accounts​ ​similar​ ​to​ ​managing​ ​large training​ ​budgets
• Maintain​ ​strong​ ​client​ ​relationships​ ​to​ ​ensure​ ​client​ ​retention​ ​and​ ​growth
• ​​Utilize​ ​SalesForce​ ​CRM​ ​system​ ​for​ ​account​ ​and​ ​program​ ​management 
• ​​Utilize​ ​knowledge​ ​of​ ​technology​ ​industry​ ​trends​ ​and​ ​programming​ ​languages​ ​to​ ​enhance​ ​learning​ ​programs and​ ​client​ ​satisfaction 
• ​​Utilize​ ​leadership​ ​skills​ ​to​ ​best​ ​serve​ ​the​ ​DevelopIntelligence​ ​team
• ​​Contribute​ ​to​ ​a​ ​small​ ​team​ ​environment​ ​with​ ​entrepreneurial​ ​spirit 

• ​​Minimum​ ​of​ ​2 ​years’​ ​experience​ ​successfully managing large complex annual ​program​s ($250k+) ​for enterprise clients 
• ​​Strong​ ​knowledge​ ​of​ ​the​ ​technology​ ​industry,​ ​familiar​ ​with​ ​programming​ ​languages​ ​and​ ​aware​ ​of​ ​trends​ ​within the​ ​industry 
• ​​Passion​ ​for​ ​technology,​ ​learning​ ​and​ ​development 
  
• ​​Hungry​ ​and​ ​motivated​ ​to​ ​constantly​ ​increase​ ​the​ ​number​ ​of​ ​students​ ​involved​ ​and​ ​in​ ​training​ ​and​ ​the​ ​classes offered​ ​and​ ​ultimately​ ​help​ ​DevelopIntelligence​ ​grow 
• ​​Strong​ ​account​ ​management​ ​skills​ ​required,​ ​including​ ​a track record of meeting and exceeding​ ​large​ ​annual​ ​revenue​ ​targets (this position provides a strong base salary as well as bonuses based on achieving revenue targets
• Previous expereince managing large ​training budgets helpful but not required
• ​​Excellent​ ​customer​ ​service​ ​skills;​ ​proven track record of major account ​retention/growth
• ​​Maintain ​high​ ​level​ ​of​ ​customer​ ​satisfaction​ ​and​ ​client​ ​loyalty
• ​​Familiarity​ ​with​ ​Salesforce​ ​or​ ​experience​ ​with​ ​other​ ​CRM​ ​systems​ ​required
• ​​Adaptable​ ​and​ ​able​ ​to​ ​transition​ ​quickly​ ​between​ ​responsibilities
• ​​Eager​ ​to​ ​contribute​ ​in​ ​a​ ​fast​ ​paced,​ ​small​ -team​ ​environment​ ​with​ ​an​ ​entrepreneurial​ ​spirit
• ​​Bachelor’s​ ​degree​ ​strongly​ ​preferred;​ ​degree​ ​in​ ​instructional​ ​design​ ​or​ ​adult​ ​education​ ​ideal
• ​​Willing​ ​to​ ​travel​ ​approximately​ ​25%​ ​of​ ​the​ ​year
• ​​Previous management​/​leadership​ ​experience​ ​desired
  

Come help us grow.  Our goal is to give you a fun opportunity to help grow our company, your experience, and help disrupt the L&D market with data driven, customized training solutions.

We provide all the training and tools you’ll need to complete your role, including software, hardware and expenses.

We’re flexible! We know that today's world brings challenges, and that’s why we want your hours to be flexible. Whether you’re doing outreach every morning or putting in some hours on a weekend, we want this to be a win-win for everyone!

We provide competitive salary and benefits including health &welfare benefits, paid vacation and a 401(k)

We are an Equal Opportunity Employer

All your information will be kept confidential according to EEO guidelines.