Jobs for Humanity is partnering with Quad to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Quad

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The Media Account Services Account Manager is responsible for all aspects of onsite account and project management for assigned client and media team. The representative implements the error-free execution of the media strategy and plans, and team / relationship building, while ensuring operational efficiencies. This role also provides exceptional service and support to the client’s Store Owners. This role participates in developing client relationships by building trust and credibility through clear, concise, and professional communications, direct / onsite collaboration, and exceptional customer service. 

This is not a sales position and will report to our client site in Oak Brook, IL on a hybrid basis - 2 days in office/3 days at home.

 

Responsibilities:
The Account Manager will manage multiple schedules, budgets, and deliverables, while effectively and profitably utilizing Quad licensed software for efficient and flawless execution of work:

• Act as primary day-to-day contact with client, across all levels within the organization
• Foster and implement collaborative, proactive communication with client (via in-person, phone or email)
• Manage multiple channel communications projects from beginning to end
• Act as the client’s liaison to Quad internal teams, clearly articulating client needs, goals, objectives, business issues and more; likewise, act as the Quad liaison to the client by participating in client meetings, documenting status, resolving issues, and more
• Ensure all communication on behalf of client is clear, concise, and accurate (notifications, insertion orders, press runs, material tracking resolutions, etc.)
• Articulate the value proposition of our capabilities and related impact to clients’ marketing needs
• Maintain a solid understanding of clients’ brands/products/markets/and target audiences
• Help develop proposals and estimates for growth opportunities within client’s market (regional and/or industry) 
• Create, implement, and support operational best practices within the team
• Document work, manage account records and deliver status reports
• Meet tight deadlines within established budgets
• Miscellaneous projects / duties, as assigned or requested by client or supervisor
• Work alongside manager and leadership to ensure long-term client satisfaction, account retention and growth
• Drive client satisfaction through exceptional tactical execution
   

Qualifications:
Appropriate education and/or experience may be substituted on an equivalent basis

• Bachelor’s degree (communications, marketing, or advertising) or equivalent
• 5+ years of account management experience in marketing or media (corporate or agency) 
• Strong background in planning, buying, and executing retail circular programs in newspapers and other print products, as well as other media
• Demonstrate superior skills for the above responsibilities and requirements
• Strong account management skills along with demonstrated leadership and collaboration skills
• Relentless focus on client satisfaction with proven ability to exceed client expectations
• Strong interpersonal skills as well as verbal and written communication skills to effectively interact with all clients and vendors, and at all levels of the organization
• Working knowledge of other media, a plus (i.e., digital, broadcast, search, social, OOH, etc.)
• Strong Microsoft Word and PowerPoint skills, and advanced / expert use of Excel required