Jobs for Humanity is partnering with USAA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: USAA

Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

For new hires starting in January or February we are offering a signing bonus of $2,000.

The Opportunity

***This position is remote, work from home, in a call center type of environment, that is highly structured and regimented.***

We are seeking a dedicated General Lines Account Manager Intermediate for our Commercial Lines department! This is a full-time, hourly, non-exempt position.

Training Schedule: Monday - Friday 8-10 weeks of training 8:00am-4:30pm CST

Work Schedule: Monday - Friday 9:30am-6:00pm CST

In this role you will advise High Net Worth members, non-members and business owners on insurance and risk management, using a full suite of Insurance products including and not limited to High Value Personal Lines Products and Commercial Insurance Products. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for our member’s business.

What you'll do:

• Use a consultative approach to resolve customer needs, establish trust, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings.

• Build and maintain relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and provide accurate risk management and risk mitigation solutions.

• Operate within compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation.

• Research industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues.

• Use intermediate knowledge in Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably to appropriately select product and carrier offerings.

• Work with Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination).

• Calculate Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to resolve accurate replacement values.

• Provide select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.

• Ensure risks associated with business activities are identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of insurance sales and service experience and/or experience working in a high value, Commercial Insurance agency or broker setting.

• Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.

What sets you apart:

• Current USAA Agency experience.

• 2+ years of Commercial Lines Insurance sales and service experience.

• Active P&C General Lines License for home state.

• Direct to consumer experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has a process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $46,370.00 - $71,620.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our excellent benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.