Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Main purpose of this job is to organize and implement the relevant processes DTAG wide. Manage the process rollout (in time, budget, quality), measured through process implementation checks. Provide process consultancy in strategic Automation Projects and Quality initiatives and to govern process quality and effectiveness by acting as a quality control in process optimization programs

WHAT WILL YOU DO?

• You will design and develop complex business processes
• Create and document high- and low-level process documentation with Tasks, Roles, Systems, Input/Output Data and support design of Graphical User Interfaces.
• Review and handle dependencies on other functions and teams
• Support the preparation and execution of functional testing by providing all process information and process steps.
• Design and develop key performance indicators measuring process quality and efficiency at an enterprise level.
• Analyze KPI results and identify gaps and variances in existing processes/procedures.
• Coordinate, organize and manage activities related to Communities of Practice (CoP) and Process Improvement Team (PIT).
• You will develop the content of training materials relevant to the process and participate in the implementation of the Quality Academy

YOU WILL SUCCEED IF YOU:

• Have minimum 5 years experience at Process organization and quality management
• Have certification at ITIL foundation
• Are experienced at MS Office, PC Skills, Service Now Solutions
• Have knowledge of Siebel, Netcracker, SAP, Salesforce, Juniper CSO, Juniper Mist...
• Have experience working with development methodologies such as SAFe, Agile, Scrum, Kanban
• Have good skills as Analytical thinking, Strong communication, Organizational skills, Flexibility,  Ability to work autonomously , Project management
• If you are familiar with BPNM Modeling language, agile tools
• Speak English at least on B2 level

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1550€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.