Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Provides expert technical advice, develops and provides solution design for highly complex implementation tasks and implementation processes. Performs highly complex tasks independently and act as a Technical Lead in implementation projects.

Key accountabilities

• Analyzes and provides solutions for most complex tasks.
• Provides 3rd  level support, solves problems and escalates most complex issues.
• Investigate the root cause of complex incidents and then initiate actions  to improve or correct the situation.
• Evaluate, authorize, prioritize, plan and review complex changes in controlled manner or escalate to higher authority.
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Creates / review/maintain procedures and  complex  technical documentation to support IT service.
• Provides expert advice , consultancy and support for internal/external customer & management.
• Reports and regularly communicates with project stakeholders and/or customer.
• Delivers services/solutions in the agreed quality and quantity according to agreed requirements, contracts and/or KPI’s.
• Participate on  Solution Designs  and  Architecture activities.
• Serve as technical lead to assure delivery of the service.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment .

Skills

• Core platform knowledge - Expert
• Related platform knowledge - Advanced
• Knowledge of the ITIL processes.
• Project management
• Financial literacy in respective business area
• English - Advanced (C1)

Soft skills

• Communication and team cooperation
• Analytical thinking
• Training and mentoring
• Presentation skills and negotiation skills
• Diplomacy

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1900€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.