Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Coordinate the execution of contracts in a way that contract fulfillment achieves or exceeds the expectations of the external or internal customer, while keeping costs at an optimal level. Procure services for the client inside or outside the organization at an optimal price and quality. Oversee all factors which might affect contract fulfillment.

We're seeking a Service Delivery Manager to join our team, focusing on addressing customer needs related to videoconferencing operations.

Key accountabilities

• Consult with clients to understand their videoconferencing equipment requirements and provide tailored recommendations
• Expertise in various smart videoconferencing solutions for different scales of meetings (small, medium, large), ensuring the right setup for each scenario. This includes planning, implementation, and providing ongoing support
• Manage and process customer requests, including requirement management and handling of aftersales services
• Take charge of the customer portal, ensuring its smooth operation and providing leadership
• Coordinate demand and hardware consultation, including vendor management and creation of quotes
• Manage contracts, from creation to termination, as well as handling invoicing
• Support incident management and align with various stakeholders, including operations team, management, vendors, and customers
• Continuously develop services based on customer needs and industry trends
• Conduct user training sessions on videoconferencing tools like Microsoft Teams, MTR, and Webex Boards

Qualifications

• Proficiency in current videoconferencing solutions and products, such as MS Teams, MTR and Webex Boards
• Commitment to ongoing learning and development in the field
• Familiarity with incident and change management processes, as well as asset management
• Strong team player with excellent communication skills
• Fluent in both German and English, both written and spoken, to accommodate our international environment and large German customer base

Education

• Information technologies – Bachelor’s degree

Experience

• ICT Delivery Service Management - 3 years

Certification

• ITIL V3 Foundation, SeM Advanced

IT Technical Skills

• General IT overview - Advanced
• DTAG portfolio knowledge - Advanced
• MS Office - Advanced

Soft skills

• Customer orientation
• Excellent leadership
• Communication skills
• Negotiation skills
• Time management
• Problem solving ability
• Result orientation
• Presentation skills

Finance skills

• Finance and billing

Languages

• English - advanced (C1)

• German - advanced (C1)
• Self-motivated individual with excellent interpersonal communication and influencing skills
• Excellent motivator with ability to achieve results
• Able to resolve issues independently
• Excellent Customer interface
• Sound knowledge of project management principles
• Mature specialized professional knowledge (deep understanding of a specific professional field)
• Analytical and problem solving attributes
• Exhibiting tact and diplomacy
• Experience of post-sales support - advantage
• Cost control and budget planning

Possible specialization (optional for recruitment reasons)

• Finance & Billing
• Service Insurance
• Customer and Contract Management
• Claim Management
• Demand Management
• Bid Management
• Audit Management
• Risk Management

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1600€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.