Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

We`re an awesome bunch of people who make up the dream team. We`re all about working hard, having fun, and getting stuff done. We bring a diverse set of skills, experiences, and backgrounds to the table, which makes as a dynamic and creative force. Whether it`s brainstorming ideas, solving complex problems, or tackling crew challenges, we`re always up for the task. 

Business Support Manager is responsible for predefined business processes, that improve performances or other attributes, and adapt to a changed environment. Holder of the position works independently or in team on creating, maintaining and documenting the business processes based on the customer needs; coordinates communication with all involved parties and verifies incoming & outgoing business data streams.

WHAT WILL YOU DO?

• Organize teleconferences with all required participants
• Ticket tracking
• Service desk function
• SPOC for internal customers
• Troubleshoot & Investigate customer disputes
• Support application changes in cooperation with other responsible groups
• Create RfC’s (for bug fixing, implementing business requirements against application functionality)
• Configure and maintain new/existing end-customer
• Verify incoming & outgoing business data streams
• Validate end-customer data and account configuration
• Investigate and correct faulty data
• Coordinate communication with all involved parties of the application

YOU WILL SUCCEED IF YOU:

• Speak German at least on B2 level. English on B1 level is sufficient
• Have overview about  ICT industry, especially application business processes
• Have knowledge of IT and business processes and their interaction in the IT organization
• Have ITIL knowledge
• Have basic project management overview
• Have good communication and presentation skills
• Have analytical thinking and capacity to deal with complex tasks
• are flexible and willing to learn and grow

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1100 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.