Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

The main purpose of this job is senior technical expert responsibility for design and implementation of an assigned technology.

About the project

This role offers a dynamic and challenging opportunity to contribute significantly to the company’s customer engagement strategy through innovative architectural solutions in the Contact Center and Call Center domain.

As a Senior Architect in our team, you will be pivotal in designing and optimizing IT architectures, with a specialized focus on Contact Center and Call Center Technologies. Your role involves a deep analysis of professional and technical requirements for software, platforms, and/or infrastructure dedicated to enhancing customer engagement and support. You will be responsible for creating innovative IT solutions that enable quick, agile, and innovative implementation of Contact Center services, including but not limited to voice, chat, AI-driven support systems, and omnichannel communication platforms.

WHAT WILL YOU DO?

• Design and optimize IT architectures specifically for Contact Center and Call Center Technologies.
• Analyze requirements to develop effective and innovative solutions for customer engagement and support.
• Ensure seamless integration of components, systems, and functions to the customer interaction point.
• Implement architectural concepts in product development and services tailored to Contact Center needs.
• Manage architecture and design activities in large strategic and international projects, offering comprehensive advice to top management.
• Lead and collaborate in cross-functional teams using agile methodologies.

WHAT IS IN?

• Build up of One contact center (1CC) for external customer of DT telecommunication providers
• IT migration from Genesis to Sprinklr 
• Planning to roll out for Germany in 2025
• So much to do: what kind of system replace, how we can integrate and harmonize, how to roll it out for all of the other EU countries / location later 
• This is a core task, but we can involve for everything that is need because of call center omni-channel strategy, document management system, AI, etc.

YOU WILL SUCCEED IF YOU:

• Proven Architecture expertise in designing and implementing Contact Center and Call Center solutions in Sprinklr and Genesys
• Experience in implementing AI and machine learning solutions in a Contact Center context.
• Experience in managing strategic projects with a focus on customer support technologies.
• Up-to-date with the latest technologies and methodologies in Contact Center environments.
• Substantial professional experience with end-to-end technological responsibility in Contact Center systems.
• Intercultural experience to customer support technologies.
• Proficient in English, both spoken and written, with excellent communication and negotiation skills.

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will vary and will not be lower than 2500 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.