Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Manage complete chain and execution of defined part of customer contract throughout the countries to fulfill or exceed the expectations of the external customer, while keeping costs at an optimal level. Procure services for the client inside or outside the organization at an optimal price and quality. Oversee all factors which might affect contract fulfillment.

Key accountabilities

• As a Service Delivery Manager, you will be responsible for supporting customers with more complex IT services.

Your tasks will include:

• The continuous technical and commercial support of the customer (offers, business cases, orders, projects, operation, billing, performance reporting).
• Management of the IT SERVICE PARTNER subcontractors and connected 3rd party service providers.
• Development of the "Long-Term IT Plan" with support from the CONTRACTOR.
• Identifying and realising sales opportunities.
• Supporting the sales team including technical support of the offers, collaboration in contract drafting.
• Calculating customer offers, creating business cases, coordinating approvals and writing offer texts and writing quotation texts.
• Creating, negotiating and maintaining notes of quantities.
• Taking over project management for more complex customer orders (changes).
• Knowledge, further development, optimisation and perception of the methods and procedures in the service management of the company. 
• You ensure compliance with all service levels and contractual obligations with our customers.
• Assigning sufficient qualified staff, including nearshore locations, for the provision of the services.
•  To work with our clients in the development of the Long Term IT Plan. The provision of all service level reports for the monitoring and control of the services to the client.
• Implementing and meeting the requirements of the Business Continuity Plans.
• To be the primary point of contact for setting up new services for the client.
• Conduct customer satisfaction surveys, report results to the client and to the company quality management, client and to the OS quality management team, and planning and implementing any resulting improvement measures.

Education

• Master's or diploma degree with adequate professional experience or comparable knowledge and skills. 

Experience

• At least seven years of professional experience, five of which in service management with at least two different customers
• Proven experience in project management and presales.

Certification

• ITIL Expert certification

Other Skills

• Ability to take responsibility in customer relationships
• Very good customer-oriented, entrepreneurial thinking and acting, also at management level. 
• Professional, trustworthy and empathetic appearance at CxO level
• High analytical and conceptual thinking skills.
• Highly analytical, systematic and structured way of working.
• Very high flexibility, resilience and willingness to work hard. 
• Good business knowledge (development of business cases, offer/product calculations, etc.) product calculations, etc.). 
• Very good communication skills at all management levels. 
• Strong interpersonal skills as well as experience in coaching and knowledge transfer. 
• Very good, broad knowledge of IT infrastructure services.
• Very good acquisition skills (recognising sales opportunities)
• Resilient experience in migration projects. 
• Strong presentation and moderation skills, negotiation skills
• Distinct ability to work in a team with simultaneous leadership skills (leadership personality). 
• Confident handling of the MS Office product range

Languages

• English - B2 +
• German - B2 +

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1800 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.