Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management. Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements. Governance of the process management within the unit or company. Propose and implements changes in processes or sub-processes according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned processes. Prepares and controls optimization measures relating to processes and reporting.

Key accountabilities

• Challenge the quality of production process to ensure Zero Outage  targets
• Manage teleconferences with all required participants to coordinate actions to be taken realted to process topics
• Manage continual service improvement to increase customer satisfaction
• Managing of process related projects to ensure Continuous Improvement on DTAG Level
• Leading and  building up respective process communities to increase awareness to expected levels
• Manage the alignment between process and operational topics to ensure proper communication
• Manage regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level 
• Coaching and consultancy of respective processes to share knowledge.

Education

• Master

Experience

• Process- Organisation- and Quality Management – 5 years

Certification

• ITIL foundation certification;
• higher  ITIL  certification - min. 2                                                                     

IT Technical Skills

• MS Office / Excel, Power Point, Outlook - Advanced
• PC skills / HW, SW/ - Advanced

Soft skills

• Efective Communication skills
• Analytical thinking
• Presentation skills
• Organisational skills
• Flexibility
• Stress resistance

Other Skills

• Ability to work autonomously
• Project Management

Languages

• English - Upper intermediate (B2)
• German / advantage - Upper intermediate (B2)

Other criteria or requirements

• Experience of IT operations across all layers (e.g. application operation, OS operation,  network, storage,etc.)
• German - Intermediate (B1)- for specific organizations/ units
• Flexibility
• Responsibility
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of the team
• Experience in management of international projects, previous experience in intercultural environment
• Ability to multi-task, set priorities and meet strict deadlines
• Using logic and reasoning to identify solutions to problems
• Project management experience
• Total independent approach in solving different tasks
• Responsibility for taking own decission

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1100€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.