Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Your main task will be to coordinate and implement changes in the network environment. (hardware replacement, software upgrade, etc.)
Of course, you will not do it alone and on-site manually. You will be a part of a platform change management team and your task will be to manage this process from its beginning, through the whole lifecycle until its finalization. You will be responsible for the process side of the implementation, which means that you will be in daily communication with other technicians from other world locations. You will design and produce internal and external reports related to process management. Coordinate and organize activities related to daily tasks or small team projects on a regular basis. Identify gaps and deviations in existing processes/instructions and actively define and implement improvements.

Key accountabilities

• Lead   teleconferences/meetings with all required participants to inform about actions to be taken related to process topics
• Lead  continual process/ service  improvement to increase customer satisfaction
• Coordination/ active participation in  respective process communities to increase process awareness to expected levels
• Coordination/ active participation in process related projects to ensure continuous improvement up to DTAG Level
• Act as interface between process and operational topics to ensure proper communication on expected organizational level
• Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
• Training and mentoring of respective processes to increase process awareness

Certification (advantage)

• ITIL certification;
• basic project management                                                          

IT Technical Skills

• MS Office / Excel, Power Point, Outlook - Intermediate
• PC skills / HW, SW/ - Intermediate

Soft skills

• Effective communication skills
• Analytical thinking
• Presentation skills
• Organisational skills
• Flexibility and responsibility

Languages

• English - Upper intermediate (B2)

Other criteria or requirements

• Experience of IT operations  (e.g. application operation, OS operation,  network, storage, etc.)
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of the team
• Experience in management of international projects, previous experience in intercultural environment
• Ability to work on more tasks in paralel/ changing topics

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1150€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.