Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
   
Key accountabilities

• Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
• Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs/OKRs.
• Plans, controls and is responsible for complete application-based request fulfilment.
• Support and consult Service Delivery Management
• Responsibility for incident, problem, change, escalation management and operational documentation
• Responsibility of customer-driven and / or technical changes during service lifecycle
• Responsibility for change  approval in face of all Change Advisory Boards

Job specific accountabilities:

• Executes basic tickets to provide service according to KPIs.
• Responsibility for service asset- and configuration management 
• Support project and other deliverables in order to fulfil KPIs and management requests

Education

• Secondary education

IT Technical Skills

• General IT/PC literacy - Intermediate
• HW/SW overview - Basic
• Core platform knowledge - Basic

 Soft skills

• Communication
• Analytical thinking
• Team cooperation

Languages

• English – Upper intermediate (B1)

Other criteria or requirements

• 24/7, 12h shifts 
• Linux Basic - not mandatory             

Possible specialisation (optional for recruitment reasons)                                                     

• Participation on on-call duties, independent solving and troubleshooting of the incidents and errors within defined expertise.

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1000 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.