Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Governance of the Quality management  on corporate level of DTAG. Proposes, manages and designs relevant process and quality improvements, implements policies and procedures to achieve organizational goals DTAG wide. Implements Quality management system according to valid standards (covering Umbrella certification -  ISO 9001, 20 000, 27001 and 22301) and in order to increase the efficiency of the service activity and to ensure. Controls quality management and process optimization programs within DTAG. Takes a lead and stear quality improvement programs, provides quality consultancy in strategic Quality initiatives. Based on deep quality checks and audits (analyzis and evaluation) of customer's account identifies deviations and ensures proper measures/actions are implemented. Provides mentoring, coaching and  consultancy on a global DTAG level.

Key accountabilities

• Initiate and control cperationalization of processes / procedures (Best Practices) and services/ products- descriptions (Business Service Catalogue) (Definition & implementation of Processes /Workflows to ensure the Availability & Produce-ability of services/products).
• Appliance of  approaches/procedures  to increase the standardization within the Service Delivery organization
• Initiates and collaborates on the development of strategies for specialist units and strategic decisions company wide
• Initiate & moderate workshop with service delivery experts
• Identifies area for quality improvement and develops trainings to help understand and inplement knowledge among the employees/colleagues
• Develops company-wide standards, procedures and guidelines
• Provides comprehensive advice to internal/external customers as well as employees and management
• Identifies quality disturbances and initiates and monitors measures to improve quality
• Develops/ enhances, coordinates and introduces the indicators for measuring quality and enhancing the quality performance (Tri:M customer promises)
• Develops and coordinates strategies and concepts to design and optimise processes/ quality in a complex tasks area
• Prepares adequate solutions/ regulations/concepts/ target processes in a particularly complex task area or relating to interdepartmental business processes. Develops strategies for specialist units and initiates strategic decisions

Management scope

• Independently manages large national/international quality projects
• Advises management on strategic and organisational structure matters

Education

• Master

Experience

• Process- Organisation- and Quality Management – 5 years

Certification

• ITIL V3 foundation certification;
• ITIL expert  certification (advantage)
• ISO 9001; ISO/IEC 20000; ISO 27001; ISO 22301;
• Six Sigma or Lean Green Belt certification (advantage)
• PM certification (advantage)                                                  

IT Technical Skills

• MS Office / Excel, Power Point, Outlook - Advanced
• PC skills / HW, SW/ - Advanced

Soft skills

• Strong Communication skills
• Analytical thinking
• Presentation skills
• Organisational skills
• Flexibility
• Stress resistance

Other Skills

• Project Management
• ISO 9001
• ISO 20000
• ISO 27001
• ISO 22301

Languages

• English - Advanced (C1)
• German - Intermediate (B1)

Other criteria or requirements

• Strong communication skills
• Flexibility
• Responsibility
• Strong pro-customer and results orientation
• Ability to work as an individual also as a part of the team
• Excellent networking across departments and with contacts within the Group (e.g., as part of Group projects) and outside the Group.
• Experience in IT Services minimum 4 years
• Detailed knowledge of ICT industry environment
• Steering of projects in project management for complex and multi-national projects
• Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop - nice to have)
• Experience in management of international projects, previous experience in intercultural environment
• Deep knowledge of ITIL processes, certification in at least 1 of them
• Certification from quality area (e.g. Lean, Six Sigma, ISO 9001, 20000, 27001, 22301, PCI-DSS, GxP standard..)
• Ability to multi-task, set priorities and meet strict deadlines
• Using logic and reasoning to identify solutions to problems
• Project management experience
• Total independent approach in solving different tasks
• Responsibility for taking own decission

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1445 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.