Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd  and 3rd  level environment. 

Responsible for installation, confuguration and support for LAN/WAN/Wireless solutions.

• Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
• Plan, implement and maintain a stable technical infrastructure to support organization’s business processes
• Identify weaknesses in used processes and eliminate them following industry and internal standards.

Key accountabilities

• Propose and perform regular inspections and improvement recommendations.
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary.
• Create and maintain technical documentation to support IT service.
• Serve as technical lead to provide clear and comprehensive release and deployment plans.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment.
• Responsible for installation, confuguration and support for LAN/WAN/Wireless solutions.
• Vendors: Cisco(switches ,AP's), Juniper (switches), Aerohive (AP's).
• Desirable technologies: TCP/IP, STP, VLAN, QOS, HSRP/VRRP,Wireless, Routing basics, -knowledge related to networking field.
• Investigate and create tickets (TAC cases, problem tickets, incidents) in order to maintain service to customers.
• Controll implementation/rollout plans describing all necessary steps to deliver successful migration of designed standard solution.

Education

• Secondary education in Information technologies

Experience

• Similar position - 5 years minimum 

Certification

• At least one advanced certificate for relevant platform

IT Technical skills

• Core platform knowledge - Expert
• Related platform knowledge - Intermediate
• Vendors: Cisco(switches ,AP's), Juniper (switches), Aerohive (AP's)
• Investigate and create tickets (TAC cases, problem tickets, incidents) in order to maintain service to customers.

Soft skills

• Analytical thinking - Expert
• Training and mentoring - Expert
• Communication - Advanced
• Team cooperation - Advanced
• Negotiation skills - Advanced
• Presentation skills - Intermediate

Other skills and possible specialization (optional for recruitment reasons)

• Financial literacy in respective business area - Basic
• Project management - Basic
• Knowledge of the ITIL processes
• Related platform knowledge
• Participation on on-call duties
• Independent solving and troubleshooting of incidents and errors within defined

Other criteria or requirements

• Core paltform knowledge: TCP/IP, STP, VLAN, QOS, HSRP/VRRP,Wireless, Routing basics, -knowledge related to networking field
• CCNP Certificate          

Languages

• English - Upper intermediate (B2)
• German (Advantage) - Upper intermediate (B2)

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1 300 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.