Order Manager IV with German

  • Full-time
  • Location: Kosice
  • Company: Deutsche Telekom System Solutions Slovakia
  • Language: German and English
  • Job category: Non-technical positions

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

Purpose

Accountable for order delivery, coordination of order management process, for financial inputs related to order management within the order management area. Order manager manages (Validates, Creates, Plans, Processes) customer orders to deliver them in specific time, quality, costs & KPI. Supports and manages the execution of service contracts in such way that the performance of the contract should not exceed the SLA agreed by the external or internal customer. Manages and follows up the execution of customer orders, optimizes the technical contents and budgets, with regards to compliance with the contract and surveying the results of changes. Performs order management and related procedures and tasks, provides support for the execution of service contracts by managing the orders, as well as providing up-to-date information on the status of orders, change requests and the services performed to the service line or the customer. Support of the billing process.

Key accountabilities

OM IV: is accountable for steering and leading all Order Manager I, Order Manager II and Order Manager III key accountabilities and responsibilities.

  • Manages, Validates, Creates, Plans, Manages, Processes customer complex orders and provides consultancy to requestors to deliver complex requests and orders in the specific time, quality, costs & KPI.
  • Supports and manages the execution of service contracts, in such way that the performance of the contract meets all relevant service KPIs and stay within the given budget. Communicates with production to ensure delivery of services in required SLA, OLA and KPI.
  • Supports the billing process by providing relevant order management inputs.
  • Manages OM related tasks in the pre-sales phase.
  • Manages onboarding of new customer to OM SSC (SPOC for stakeholders who request onboarding of a new customer, prepares calculation for number of resources that are necessary for handling new orders).
  • Validates and resolves complex customer requests concerning technical feasibility.
  • Identifies potential risks / blocking points of implementation and delays of orders, proposes how to mitigate these.
  • Monitors, measures, coordinates and escalates troubleshooting through involved organizational units to avoid any delays.
  • Supports project teams & order to deliver complex order process.
  • Creates and manages Service Improvement Plans. Makes recommendations or suggestions on optimization relating processes, reporting and quality improvement (based on the analysis).
  • Proposes new solutions for customers.
  • Notifies the Customer Business Manager, if there is a need for contract extension, or the provision of special resources for the purchasing of new assets.
  • Takes part in the execution of the contract and the coordination of the implementation.
  • Makes sure that contracts are performed in line with contractually agreed SLAs.
  • Cooperates with business owners to ensure the availability of resources/skills.
  • Monitors compliance with the deadlines and expected service levels, the development of costs, the performance dependent cost accounting and the internal allocation of costs.
  • Has intermediate knowledge of project execution and service management methods, tools, techniques and processes, and use the same for the improvement of the service provided.
  • Consults the customer's technical staff and middle management for the clarification of technical issues.
  • Makes proposals for keeping and optimizing customer budgets.
  • Supervises the entire end-to-end ordering process, and if needed, consults the departments concerned and the customer.
  • Takes part in process design and the setting of priorities.
  • Takes part in the development and testing of systems / tools.
  • Shares his/her knowledge with the associates and provides them professional guidance.
  • Responsible for quality of the associated support area measured in KPI-s, project milestones
  • Checks offerings for compliance with the technical concept. Proposes alternatives to the clients to enable cost optimization.

Qualifications

Education

  • Master’s degree

Experience

  • ICT Delivery Service Management, 2-3  years

Certification

  • ITIL V3 Foundation, SeM Basic, ITIL V4

IT Technical Skills

  • General IT overview – Expert
  • DTAG portfolio knowledge - Expert
  • MS Office - Advanced

Soft skills

  • Customer orientation
  • Excellent leadership
  • Communication skills
  • Negotiation skills
  • Time management
  • Problem solving ability
  • Result orientation
  • Presentation skills

Finance skills

  • Finance and billing

Languages

  • English - B2
  • German - B2

Other criteria or requirements

  • Self-motivated individual with excellent interpersonal communication and influencing skills
  • Sound knowledge of project management principles
  • Mature specialized professional knowledge (deep understanding of a specific professional field)
  • Analytical thinking
  • Exhibiting tact and diplomacy
  • Experience of post-sales support - advantage
  • Cost control and budget planning
  • Professional knowledge and qualification: mature scientific or specialized professional knowledge (deep understanding of a specific professional field + several years of experience + sound knowledge and integration of other professional fields) The requirement is for sufficiency in a technical, scientific or specialized field built on an understanding of theoretical concepts and principles and their context. Knowledge is normally acquired through professional or academic qualification or through extensive practical experience.
  • Length of work experience required: 2-5 years
  • Managerial experience required: professional guidance
  • Language requirement (English and/or German): advanced
  • Control and co-ordination tasks involved in the job:   task group oriented (organization of own work, awareness of related activities, supervision of workgroups: set, schedule, monitor and review work of others)
  • Importance of human relations skills: important  (understanding, providing support and/or influencing; technical/professional reasoning and persuasion)
  • Freedom to think, thinking environment: standardized (thinking within substantially diversified company procedures and standards, minor adaptations are possible – usually qualified subordinate positions)
  • Thinking challenge: variable (differing, complex situations and tasks – problems that „fall in the cracks“ - requiring a search for solutions or new applications within an area of learned things)
  • Freedom to act (how the job-holder is controlled): regulated (indirect supervision over work, review of work results after the fact)
  • Type of job impact on the end results of the company: no financial responsibility
  • Number of subordinates: none

Additional Information

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

  • Financial benefits
  • Benefits with focus on learning and development
  • Benefits with focus on health and sport
  • Benefits with focus on family and work – life balance
  • Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1150 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.

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