Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

The role governs respective process on corporate level of DTAG. Organizes and implements the relevant processes DTAG wide. Prioritizes process improvement measures and projects. Manages the process rollout (in time, budget, quality), measured through process implementation checks. Governs process quality and effectiveness by acting as a quality control in process optimization programs. Provides process consultancy in strategic Automation Projects and Quality initiatives.

Key accountabilities

• Preparation, moderation of CCAB calls
• Review, planning and quality requirements of changes to have changes best prepared to avoid incidents
• Review of Change Safeguarding documents including change milestone, identifying and addressing quality gaps
• Set up and drive follow-up actions or measures
• Planning and coordinating of safeguarding calls
• Leading CCAB safeguarding calls with senior management involvement
• Managing the change forecast / change calendar and list of special focus / Klopper changes
• Preparation evaluation and development of change management KPIs
• Prepare and align rollout of necessary process improvements within global change management process
• Managing the central entry gate for relevant topics (FMB CCAB)
• Act in global environment

Skill profile Language skills: - English required - German is a plus

Basic requirements:

- Experience in CCAB Safeguarding calls and dealing with CCAB Safeguarding process and documents required Several year of experience in evaluation of Changes in an international environment

- Experience with CCAB protection calls and dealing with CCAB protection processes and required documents would be a strong advantage

- Excellent know-how and experience in change management (Acting as Change Manager helpful)

- Good knowledge and experience in process management (Incident, Problem, Change)

- Technical basic knowledge in wide area of IT-landscapes and technologies (Network, Server, Applications, Platforms)

- Safe handling of the MS Office tool suite with extended skills in Microsoft Excel Additions

- Skills in administration of Sharepoint

- Detailed knowledge of SNOW change module
 

Education

• Master

Experience

• Process- Organisation- and Quality Management – 5 years

Certification

• ITIL foundation certification;
• ITIL expert  certification / advantage;
• ITIL advanced 3 modules                                          

IT Technical Skills

• MS Office / Excel, Power Point, Outlook - Advanced
• PC skills / HW, SW/ - Advanced

Soft skills

• Strong Communication skills
• Analytical thinking
• Presentation skills
• Organisational skills
• Flexibility
• Stress resistance

Other Skills

• Project Management
• Ability to work autonomously

Languages

• English - Advanced (C1)

Other criteria or requirements

• German - Upper intermediate (B2)- advantage
• Experience of IT operations across at least 1 area (e.g. application operation, system operation, infrastructure, network, storage, desktop)
• German - Intermediate (B1)- for specific organizations/ units
• Flexibility
• Responsibility
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of the team
• Experience in management of international projects, previous experience in intercultural environment
• Ability to multi-task, set priorities and meet strict deadlines
• Using logic and reasoning to identify solutions to problems
• Project management experience
• Total independent approach in solving different tasks
• Responsibility for taking own decission

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1550 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.