Customer Success Manager (REF4908S)

  • Full-time
  • Company: Deutsche Telekom TSI Hungary Kft.

Company Description

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

Your department

This position is filled in the Digital Solutions portfolio unit – Chapter Telco and DTAG of T-Systems International GmbH. The Portfolio Area Digital consists of: Portfolio Unit Digital Solutions (incl. T-Systems onsite GmbH, Deutsche Telekom Healthcare and Security Solutions GmbH (DTHS), Deutsche Telekom Clinical Solutions GmbH (DTCS)), Rola Security Solutions GmbH, T-Systems Information Services GmbH (IFS)

Main tasks

  • Manage contract fulfillment
  • Take care of invoicing via Strive
  • Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management, Contributing to Deals, Opportunities and BID Management, technical and commercial Proposals
  • Monitoring and reporting of SLA compliance
  • Steering of Purchase Order and Order Management Activities and Contract Planning
  • Responsible for the cost control incl. forecast and optimization proposals
  • Contract Implementation and Delivery Contribution
  • Project Plan Structure Management (PSP and WBS Structure)
  • Invoicing activities, Cost and Controlling awareness
  • Orchestrate and manage all stakeholders in all sub-company entity structure over TDG, On-Site, Nearshore and Offshore locations to ensure effective delivery of services
  • Work close with development and/or operational counterparts to ensure high quality, Contribution in Product and Portfolio Development
  • Stakeholder Management
  • Cost/Revenue Steering
  • Operation and SLA Management/KPIs (financial and operational)
  • Reporting Tasks for Management and Commercials
  • Operation, Change and Problem Management Tasks

Qualifications

Background and required skills

  • Bachelor or master’s degree in the following areas: Computer science, Engineering or Information Technology or equivalent work experience in IT
  • Experience with customer facing management activities like sales, product management, deal management, claim management, etc.
  • Excellent knowledge of ITIL and Agile concepts and process management
  • Experience with ServiceNow and SalesForce Tools (TSI-Force), SPPM
  • Exceptional written and oral communication skills
  • Excellent English language skill (business fluent), German is a nice to have (conversation level)
  • Understanding of legal terminology
  • Commercial Awareness
  • Experience working in multicultural and international environments 

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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