The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Operate, maintain, and support international infrastructure based on Microsoft Exchange application servers

Regular tasks:

• Operating and supporting MS Exchange
• Maintenance, Incident Management, Problem Management, Change Management
• Solving operating system and application related incidents, documenting and analyzing system outages
• Handling, resolving and closing error events and incoming requests
• Resolving requests according on defined processes and SLAs, eliminating error events
• Detecting major incidents and reporting them based on well-defined procedures.
• Troubleshooting, and performing root cause analysis
• Share information with coworkers, and other resolution teams
• Learning and updating knowledge databases
• Regular participation in meetings, telephone conferences, regular contact with foreign colleagues

Non regular tasks:

• Analysis of technical reports and risk assessments

Group level tasks:

• Checking and improving existing processes, making recommendations, check for automation possibilities
• Check documentations and keep them up-to-date

• Experience in IT operation 
• M365 experience
• English language knowledge

Advantage:

• MS certificates
• ITIL, Windows Server knowledge

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.