The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Tasks:

• Acting as a point of contact for internal and external partners and customers in the complex task area
• Defining and monitoring quality KPIs, including the effects on customer experience, in the task area; deriving needs for action
• Analyzing faults with complex negative effects on quality, localizing the faults, deriving needs for action
• Identifying, preparing, and introducing new methods of analyzing vulnerabilities Identifying best practices and devising complex concepts for continuous quality improvement
• Improving knowledge management; being involved in establishing a "learning organization"
• Continually evaluating, improving, and implementing quality management tools
• Developing training concepts Managing complex projects

Requirements:

• Completed studies, ideally in the fields of business administration or business informatics with several years of professional experience,  
• Experience in the quality management process,  
• Hands-on experience in claim management,
• Diligence,
• Reliability,
• Good communication skills,
• German (C1) and English (B2) language skills required for operating in both languages

Advantages:

• ITIL4 certification,
• Experience in process or in project management 

Personality:

• Has good analytical skills, is result and success oriented, also an excellent team player and able to think independently

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.