The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

We're seeking a dynamic individual to fill the role of a Customer Delivery Manager (CDM) to join our SDM & SC-OPM Skills team. In this role, you will take full accountability for end-to-end management of all customer-related security services, ensuring impeccable standards in time management, quality assurance, and cost-effectiveness.

Focus Area: Your primary focus will encompass all security-related services, demanding a keen eye for detail and a commitment to excellence.

Key Responsibilities:

• Lead the end-to-end management of customer-related security services, maintaining strict adherence to timelines, quality benchmarks, and budget constraints.
• Collaborate closely with Delivery teams to devise operational plans and strategic concepts, with a focus on efficiency enhancement.
• Effectively manage escalations, overseeing quality monitoring within the security domain.
• Foster regular communication channels with delivery teams, suppliers, and customers, emphasizing technical proficiency.
• Spearhead technical management and coordination of interdisciplinary project teams, spanning international boundaries.
• Cultivate relationships with internal and external stakeholders, including top management, to drive strategic initiatives.
• Develop global cooperation strategies, particularly in key security areas such as Qualys, SIEM, Vulnerability assessment, Security Incident Management, Penetration Testing, and Audit/KRITIS.
• Drive initiatives beyond cloud services, ensuring holistic customer engagement across all units, partners, and stakeholders.
• Contribute to Project "Olymp" and ensure seamless handover to production, leveraging established processes and qualifications.

• Proficiency in German and English.
• Demonstrated experience in operational planning and contract fulfillment within the security domain.
• Expertise in efficiency improvement strategies and collaboration with delivery teams.
• Strong understanding of security topics, including Qualys, SIEM, Vulnerability management, Penetration Testing, and Audit/KRITIS.
• Exceptional communication skills, both technical and professional.
• Proven ability to navigate complex situations, solve problems, and make informed decisions.
• ITIL Foundation certification.
• Willingness to adapt, learn, and explore new areas within the IT security landscape.
• Proactive networking abilities and a commitment to continuous improvement.

Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.