The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

We're seeking a dynamic individual to fill the role of Customer Delivery Manager (CDM) within our SDM & SC-OPM Skills team. This position is pivotal in ensuring end-to-end accountability for all customer-related services, emphasizing timely delivery, quality assurance, and cost-effectiveness. The primary focus will be on datacenter and Los 1 services.

Key Responsibilities:

• Manage all customer-related services from inception to completion, ensuring adherence to timelines, quality standards, and budget constraints.
• Collaborate with Delivery teams to develop operational plans and strategic concepts for service delivery, emphasizing efficiency improvements.
• Handle escalations effectively, maintaining a high level of quality monitoring at the delivery unit level.
• Foster regular communication channels with delivery teams, suppliers, and customers, focusing on technical aspects.
• Lead and coordinate interdisciplinary project teams, both domestically and internationally.
• Cultivate relationships with internal and external stakeholders at all levels, including top management.
• Contribute to the development of global cooperation strategies, particularly through participation in Project "Olymp."
• Facilitate smooth handover of projects to production, ensuring compliance with quality and service requirements.

• Proficiency in German and English.
• Experience in operational planning and contract fulfillment.
• Familiarity with efficiency improvement strategies.
• Strong communication skills, both technical and professional.
• Ability to navigate complex situations and make informed decisions.
• ITIL Foundation certification.
• Willingness to adapt, learn, and explore new areas within the IT domain.
• Proactive networking and problem-solving abilities.
• Commitment to continuous improvement and organizational adaptation.

Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.