The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Our future colleague....

• Organizes and prepares audits in accordance with the standards of T-Systems International and Deutsche Telecom AG and customer expectations in cooperation with external audit companies.
• Coordinates and manages various types of audits (SOC audits, internal audits, customer audits, etc.) according to applicable international and internal standards.
• Follows up on relevant business processes within the coordination in individual phases of audits, preparation, during and after the audit.
• Increases the effectiveness of these activities provide audit support / knowledge across the various units within the company.
• Actively collaborates with global teams in various countries and locations within T-Systems.
• Works in an agile way and actively seeks solutions for E2E responsibilities.
• As part of its post-audit activities, it deals with the results of audits, informs the relevant departments about all findings, monitors corrective/remediation plans for their successful implementation and provides and prepares advice on optimization measures.
• Actively helps to identify gaps / deviations in existing processes / guidelines and contributes to improvements vertically and horizontally across the company and presents these changes at the managerial and operational levels.
• Serves as an intermediary or initiator for various audit issues that may arise before, during and after the audit.
• Generates internal and external reports for all involved stakeholders.
• Within the whole team, they participate in the annual check of their documents and year-round preparations.

• Challenge the quality of production process to ensure Zero Outage targets and customer satisfaction 
• Be able to work independent as well as in team to achieve the best performance and customer satisfaction
• Ability to choose the most appropriate sources (technology/personnel) and implement them into audit process
• Manage teleconferences with all required participants to coordinate actions to be taken related to audit and other process topics
• Managing of continual service improvement to increase customer satisfaction and TSI cross collaboration
• Managing of process related projects to ensure Continuous Improvement on TSI Level
• Leading and building up respective audit and other process communities to increase awareness to expected levels
• Manage the alignment between audit process and operational topics to ensure proper communication
• Influence/manage regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
• Coaching and consultancy of respective processes to share knowledge
• English and German language knowledge

Advantages: 

• Certificates: ITIL, CISA, CIA, CISM, ISO 27001
• Bachelor\Master degree 
• Knowledge about ISAE 3402/SOX/SOC/ISO

Personality:

• Experience of IT operations across all layers (e.g. application operation, OS operation, network, storage etc.) 
• Flexibility, Analytical thinking
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of the team
• Experience in management of international projects
• Experience in intercultural environment
• Ability to multi-task, set priorities and meet strict deadlines
• Using logic and reasoning to identify solutions to problems 
• Total independent approach in solving different tasks

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.