Strategic Partnership Associate (Recruitment Specialist)

  • Full-time

Company Description

Design Science is a human factors consultancy, founded in 1991. Our mission is to amplify the needs of patients, their caregivers, and healthcare professionals in order to cultivate the advancement of healthcare technology. We do this in partnership with some of the world’s leading medical device and pharmaceutical companies, harnessing the skills of members of our organization in human factors research, design, and video to collect important insights about how users interact with medical products. Research results in outcomes like easier and faster therapies, and ultimately, a better quality of life for patients.

Design Science is headquartered in the heart of Philadelphia, PA, with offices in Evanston, IL and Munich, Germany. We have over 30 employees working across our three locations. Our team is made up of diverse, talented, caring individuals who value socially impactful work in a collaborative culture. We offer the opportunity to grow as a professional, experiencing a wide variety of projects and clients in a growing organization.

Job Description

The Strategic Partnership Associate (SPA) supports the company’s research teams in the Philadelphia and Chicago area by recruiting people and facilities to participate in paid simulated studies as well as coordinating details for field research. The SPA plays a vital part in initiating and maintaining relationships with physicians, nurses, patients, and hospital systems, and is responsible for actively expanding our participant database. The SPA also provides occasional administrative assistance when needed (e.g., assists staff in maintaining appropriate health records for admittance to hospitals, helps book travel, answers phones, staffs front desk in Office Manager’s absence, etc.). The ideal SPA is a personable, friendly, organized, and proactive team member. He/she has experience in administrative support, customer service/hospitality, and sales.

    Qualifications

    Primary Responsibilities: 

    • Seek out and recruit new potential study participants (e.g., social media, search engines, advertisements, etc.)
    • Provide initial contact and make follow up calls to potential participants
    • Aid in establishing a positive reputation with study participants
    • Organize and maintain participant and facility records
    • Compile resources for the company’s recruiting department
    • Obtain necessary clearance(s) for company admittance to hospital/clinical settings
    • Attend off-site recruiting events to build relationships and expand participant database (e.g., 5K Diabetes Walk, etc.)
    • Provide updates on the progress of projects to project teams
    • Build and maintain rapport with past, present, and future participants and medical centers
    • Coordinate and track the distribution of study honorarium to participants

    Secondary Responsibilities:

    • Assist employees in obtaining background checks and drug screening clearances
    • Complete other tasks as requested by authorized personnel
    • Administrative support as requested

    What this job is:

    • An opportunity to make a difference. You will be finding participants to provide feedback that will directly impact the future of healthcare technology!
    • Collaborative. You will have the opportunity to work with individuals with varied skillsets and bring your own expertise to the table.
    • A place to grow. You will learn so much about the medical field and different patient groups. You will also be able to hone in your skills and grow in the company.

    What this job is NOT:

    • Conventional sales. You will not be finding people to pay for services. You will be recruiting people to pay them!
    • Commission based. You will receive a salary and will know what to expect in your paycheck.
    • Call center. Although you will be on the phone, your job will include a varied set of responsibilities.
    • Boring. You will have the opportunity to learn about medical products before they are on market.

    Qualifications

    Who you are:

    • Passionate about improving the lives of people who rely on medical devices.
    • Highly organized, with the ability to balance multiple projects simultaneously.
    • A team player with experience collaborating across a variety of fields such as engineering, design, and psychology.

    What you bring:

    • High school diploma or equivalent required; college degree beneficial
    • Advanced to expert proficiency in Microsoft Office applications (Word, PowerPoint, and Excel)
    • Strong communication skills (e.g., compiling written communications to participants, well-spoken and mature on phone calls, etc.)
    • Good organizational skills and ability to balance multiple projects simultaneously
    • Keen sense of resourcefulness and problem-solving skills
    • Experience in cold calling
    • Flexibility to adjust normal 9am-5pm work hours for OUS projects when necessary
    • Availability to work occasional weekend hours for recruiting events (less than 10%)
    • Willingness to undergo background check 
    • Ability to lift 15-20 lbs.

    We would also love to see:

    • Basic understanding of usability/human factors and field research
    • Familiarity with hospital processes, including vendor clearance systems, a plus (e.g., Reptrax, Vendormate, etc.)
    • Interest and/or experience working with healthcare professionals and/or patient groups
    • Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
    • Knowledge of and proficiency in SalesForce and/ or Hubspot beneficial
    • Sales experience and administrative experience
    • Ability to work well under pressure and prioritize tasks
    • Attention to detail
    • Availability to travel (less than 10%)

    Additional Information

    Here’s what we’re offering:

    • Full-time, salaried, exempt position
    • Compensation commensurate with experience
    • Benefits: Health, dental, vision, disability, and life insurance(s), 401k with match, 20 days PTO to start, paid holidays, dependent care FSA, work from home and flex work options, and more! 

    Other:

    • This position is posted as an in-person role for our Philadelphia, PA headquarters.
    • Resume and cover letter are required.
    • For more information, check us out on social media @designscience.