ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.   

You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.   

Position overview: 

The Reporting Analyst role within Data & Insights focuses on delivering impactful reports to both clients directly and through Customer Success Managers. You'll leverage your analytical expertise to uncover actionable insights and support the Reporting & Insights team. We seek a highly detail-oriented professional with exceptional communication skills and a proven ability to translate data into valuable business intelligence. This role thrives in a dynamic virtual environment, requiring a self-motivated individual with a strong team ethic and an entrepreneurial spirit.

Responsibilities:

• Compile data-driven reports by leveraging research and social listening tools to extract actionable insights that drive informed decision-making
• Maintain strict adherence to client timelines, ensuring timely delivery of reports according to a consistent schedule to meet client expectations
• Demonstrate agility and adaptability by effectively managing crisis situations and responding promptly to urgent ad-hoc requests, ensuring client needs are met even under pressure
• Utilize advanced Excel skills to efficiently organize, analyze, and present data in a clear and understandable manner, enhancing the readability and impact of reports
• Proactively monitor data accuracy by identifying and resolving discrepancies, investigating potential issues, and implementing corrective measures promptly to maintain the integrity of reports
• Apply creative and strategic thinking to optimize data analysis techniques and report design, maximizing the value delivered to clients through innovative insights and visualizations
• Foster a collaborative environment by providing support to team members during periods of high project volume, promoting teamwork and ensuring the successful delivery of reports

*Please note this is a one year fixed term contract* 

• The ability to craft clear, concise, and error-free reports tailored to diverse audiences, including Fortune 500 clients
• A meticulous approach to data management and report generation, ensuring all deliverables meet the highest standards of accuracy and reflect a sense of ownership over the final product
• The ability to demonstrate agility and adaptability in addressing crisis situations and urgent ad-hoc requests by effectively prioritizing tasks, managing time efficiently, and delivering high-quality reports under tight deadlines
• The capacity to work effectively within a virtual team environment, manage projects within tight timelines
• Strong technical skills demonstrated through experience with relevant software applications, including those used for data analysis, reporting, social media management, and project management
• Mastery of Microsoft Office Suite applications, particularly PowerPoint and Excel, with the ability to utilize equivalent functionalities within Google Suite products.
• A keen understanding of current social media trends and a strong grasp of relevant industry trends and current events
• Fluency in English is essential for effective communication. Proficiency in additional languages is an asset
• Experience utilizing major social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn, TikTok) for data collection and analysis

The salary range for this position is $40k-$50k. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.